Policy Services Consultant

5 days ago

Bunbury, Western Australia WFI Insurance Full time
Overview

Join to apply for the Policy Services Consultant role at WFI Insurance.

Help shape the future as a Policy Services Consultant. WFI is part of Insurance Australia Group (IAG), one of Australia's leading rural and business insurers, delivering friendly, personal service.

Role details

You'll provide high-quality support to clients and distribution partners by processing insurance renewals, endorsements, and policy updates across a portfolio of representatives. You'll underwrite risks within your delegation, ensure compliance with underwriting guidelines, and monitor the quality of submissions. Daily tasks include managing emails, coordinating post-outs, handling incoming calls, and supporting debtor follow-ups.

This full-time, permanent role is based in Wardandi Noongar Country (Bunbury), working Monday to Friday from 8:30 am to 5:00 pm. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangements—two days per week from home—will be offered, aligned with business requirements.

On Offer

Joining WFI you'll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Work from home and many more flexibility options with myFlex
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
About You
  • Tech-savvy and confident using multiple systems to manage tasks efficiently
  • Clear communicator with strong rapport-building and active listening skills
  • Customer-focused with a commitment to timely, accurate service delivery
  • Able to work autonomously, make decisions, and follow business processes
  • Detail-oriented with the ability to manage priorities and maintain compliance
About Us

As part of IAG, you'll enjoy a world of career opportunities in a purpose-led environment focused on connection and belonging. We're ready for you with opportunities for your career, work-life balance, and making a difference. We celebrate all viewpoints shaped by life experiences and culture, including Indigenous peoples, businesses, and communities.

Role essentials
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Insurance

We're ready for you. Apply today.


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