Customer Service Officer

4 weeks ago

Albury, Australia AMA Group Full time
Overview

BF Panels is a large, purpose-built panel shop right next to the Riverina Highway between Albury and Thurgoona, with a large car park, separate towing and storage facility, and 4WD retail outlet on site. The 40-strong team works a 38-hour week (8–4.30) together. They're backed by all the latest tooling and technology — including two full-size Car-O-Liner systems, computer measuring systems, three Lowbake spray booths, welders, etc.

We have an exciting opportunity for a Customer Service professional with strong administration and invoicing experience to join our team at BF Panels, Thurgoona.

You will be assisting and supporting our wider team and managers with administration and invoicing support and liaising with our external stakeholders (insurers etc).

Permanent position. Monday to Friday. No weekends

Apply or call us today on (02) 6049 3000

Role responsibilities
  • Ensuring the environment is always customer friendly
  • Greeting customers on arrival.
  • Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
  • Contacting customer to ensure that they are satisfied with the AMA experience
  • Telephone and email correspondence
  • Supportingmanagement with inventory (parts, paint, consumables etc)
  • Liaise with insurance providers regarding claims/repairs
Qualifications
  • Proven experience within a Customer Service position
  • Highly professional and personable with strong relationship building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines
  • Able to work effectively and collaboratively with the team
Benefits
  • Reward & recognition
  • Career development and training
  • Referral bonus for recommending a friend to work with us
  • Discounts on parts and tools
  • Uniforms
  • 24/7 professional counselling for Team members and their immediate families

BF Panels is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.


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