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Help and Advice Consultant

1 month ago

Sydney, New South Wales, Australia DuluxGroup Full time

Our company Proudly part of the DuluxGroup, Selleys is a market leading brand with 75 years of world class quality and product innovation. We have an extensive product range that is sold via both trade and retail channels and have recently expanded the business globally. People are at the core of what we do, if you are looking for a fast growth environment that will allow you to produce meaningful work with great people, keep reading Your role The Help & Advice Consultant is responsible for providing excellent customer service to both internal and external customers and consumers. This role involves efficiently processing claims and enquiries through various channels, including phone calls, emails, Live Chat, and social media. The consultant will engage with consumers at different points in their journey to create an emotional connection with Selleys brands (pertaining to Sealants, Adhesives and Fillers), ultimately driving sales and brand loyalty. This is an opportunity with real variety. The role reports to the Help & Advice Manager and sits within the Marketing team at Selleys in Padstow. As a key member of our team, you'll have the ownership, training and support you need to succeed, both from your leader and your colleagues. This is a real consumer-focused role, so to succeed you'll need to service orientated and have the confidence to deal with varying enquiries with ease. You'll be joining a small, close-knit team so a positive approach to teamwork and flexibility is essential. Key Responsibilities * Deliver exceptional customer and consumer experiences by supporting them through every stage of their journey * Identify and drive improvements related to complaints and capture data from interactions to share insights with the broader business * Ensure compliance with safety and sustainability policies and procedures and actively contribute to a safe and motivated team environment * Follow through on customer and consumer queries to satisfactory conclusions, adhering to KPIs for complaints management and accurately recording feedback * Provide support for Sales and Marketing Teams at expos, events, and in-store, as required * Self-manage workflow and time management, ensuring uninterrupted quality of advice and services across all channels Benefits * Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support * Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually * Give back to the communities in which we live and work, with our "Community Action Day" and other programs * Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth * 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us. * Feel truly valued through our employee recognition programs * Enjoy generous discounts on DuluxGroup products and through our corporate partnerships Skills & Experience * Customer service experience, preferably in a call centre environment * Trade background or experience with Sealants, Adhesives, and Fillers is desirable * Strong verbal and written communication skills * Attention to detail and process-oriented * Strong computer skills with experience in SAP or equivalent systems * Strong interpersonal skills with the ability to handle difficult customers positively * Problem-solving and resourceful mentality Imagine a better place At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry. At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions. If you are ready to make a difference for our customers, work with iconic brands and be part of a dynamic and growing team, we want to hear from you How to apply We are looking to speak with you asap, please apply online

About the company

Are you innovative? Can you help shape the market? Can you walk in the shoes of our customers & consumers? Can you imagine a better place? #DuluxGroupJobs

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