Dulux Help

2 weeks ago

Sydney, New South Wales, Australia Duluxgroup Full time

**The Opportunity**

We want to welcome you to join the Dulux team in Padstow, NSW, as a Superstar - Help and Advice Services Consultant.
- Booking Colour Consultations & liaising with Designers in both AU & NZ
- Helping our Account holders with any Loyalty & Rewards queries both AU & NZ
- Booking in courses with the Training Academy both AU & NZ
- Liaising with internal stakeholders to assist with adhoc duties
- Updating and help to manage our CRM with customer details
- Identifying opportunities to improve the customer experience and make a real impact

Please note this full-time role, with hybrid working arrangement between** **home and office.

**What you will bring and develop**:
You'll bring clear and professional communication skills along with a proactive, customer-focused approach. As a great team player, you'll be hardworking and flexible, and will be motivated by working in a fast-paced environment that offers career progression. Other key skills and experience include:

- Customer service experience - face to face or over the phone
- Knowledge of Consumer Rights and the complaints handling process
- Confidence with computers and technology
- Paint knowledge or a passion for the DIY industry

**Our Place**

Our iconic household brands are synonymous with decoration and protection in the paint market, it is the number one choice for homeowners, renovators, and professional trade painters. Part of the DuluxGroup, the Dulux brand manufactures and markets products of the highest quality, which provide innovative product solutions that satisfy the needs of our customers today and into the future.

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