Customer Service Representative

Overview

Join PFD Food Services, Australia's leading food distributor Help supply businesses nationwide while growing your career in a supportive team.

We're looking for an energetic and customer-focused individual to join our Townsville team as a Customer Service Representative. In this frontline role, you'll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we'd love to hear from you

About this Position

We're looking for an energetic and customer-focused individual to join our Townsville team as a Customer Service Representative. In this frontline role, you'll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we'd love to hear from you

Key Responsibilities

• Receive and manage a high volume of inbound customer calls.
• Accurately process orders received via phone, email, fax, and online channels.
• Make outbound calls to follow up with customers, confirm orders, and share product updates.
• Communicate with customers about stock availability and suggest suitable alternatives.
• Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
• Promote PFD's extensive product range during customer interactions.
• Maintain accurate pricing and contract details within our system.
• Create and update customer records and assist in setting up new accounts.
• Generate custom pantry/order sheets using customer order history.
• Participate in periodic stocktakes and assist in clearing deleted stock items.
• Support other departments with administrative or operational tasks as required.
• Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

What We're Looking For

To thrive in this role, you will bring:

• A professional phone manner and a strong ability to build lasting customer relationships.
• Exceptional time management and organisational skills.
• A problem-solving mindset with attention to detail.
• Confidence in selling and negotiating with customers.
• A clear understanding of the full service cycle from order to delivery.
• A team-first attitude with flexibility to assist where needed.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus
Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect
Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion
Share the passion of making us a successful and dynamic company. Let's celebrate successes.

Simplicity
Let's minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership
All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

This is a fantastic opportunity to join a well-established business where your customer service skills can shine. If you're proactive, dependable, and ready to be part of a supportive team, apply now and help us deliver quality service to our customers every day. Click the apply button and submit your updated resume and a cover letter.

Applications close Monday, 9 June 2025 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

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