Head of Product

Overview

As the Head of Product you will report directly to the Chief Operating Officer and will be responsible for the end-to-end management, strategy, development and optimisation of all BNK products and distribution channels. You will ensure BNK's retail and commercial product suite—covering lending, deposits, transactional accounts and potential new product offerings remain competitive, customer/broker-centric and compliant with regulatory requirements. You will also have accountability for leading the product lifecycle from design to delivery and performance, while also driving innovation across digital and physical channels to enhance customer experience, profitability, and growth.

What you will bring

Minimum of 10 years' experience in banking or financial services with senior leadership experience in product management.

Deep knowledge of Australian retail and commercial banking products

Strong track record in product innovation, design, development and lifecycle management

Experience in managing DDO compliance, including TMD development, product governance, and distributor oversight

Excellent commercial acumen with P&L responsibility.

Tertiary Qualifications in either Finance, Economics, Law or other relevant discipline (desirable)

Key Responsibilities

• Delivery of BNK's product strategy across retail and commercial lending, deposits, transactional accounts and new product initiatives.
• Leading the design, development, pricing and positioning of products aligned with customer needs and market opportunities.
• Driving innovation through new product features, digital capabilities and strategic partnerships.
• Owning product performance metrics and analytics to support product enhancement, ROI, profitability and contribution to business growth
• Managing BNK's obligations and compliance under the Design and Distribution Obligations (DDO) framework.
• Leading the strategy, development, and management of BNK's distribution channels, including broker, direct, partnerships, and digital platforms.
• Building deep relationships with key broker groups and aggregator partners to increase distribution scale and market penetration.

About BNK

We offer simple and easy to understand deposit accounts and mortgages under a number of brands: Goldfields Money, complemented by the Better Choice Home Loans brand, distributed via mortgage brokers nationally. This unique combination allows us to develop competitive products that meet its changing customer needs, leveraging its low-cost, technology-driven model.

We are focused on becoming a challenger bank of scale through building its product portfolio, growing its diversified distribution network, and pursuing technology enabled partnering opportunities.

With a proven ability to originate deposits and to generate assets and excellent growth across the loan book and deposit book, we are strongly positioned to accelerate growth with a proven track record across key performance metrics. We plan to offer a new range of products under the BNK brand in the coming year.

BNK Culture

Our culture is all about teamwork and is underpinned by 5 core values;

Work hard - Successful people have a special trait, they work hard, they don't give up, they learn from failure and then they succeed on purpose

Innovation - Think big, remain flexible, stay ahead of the curve and get the job done

Trust - Protect the trust we build with our customers and each other. It is hard to build and easy to lose

Humility - Let others shine by helping them achieve more than they thought was possible

Unity - We are in this together, even when the going gets tough

Why you will love working at BNK Bank

Our employees are our greatest strength. When you work for a company that truly cares about its workers and wants to see them succeed in both their personal and professional lives, you'll find an environment that fosters growth, learning, and innovation.

The BNK Culture, specifically the positive vibes, capability and enthusiasm in the business which is apparent from the moment you walk through the door.

Office based with flexible working arrangements available including work from home options.

Collaborative team environment where colleagues work together to leverage their strengths so that they can help more customers achieve their banking goals.

2 WITHU Days Per year

Purchased Leave

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Salary match

Number of applicants

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Head of Product?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a product manager?
• How many years' experience do you have in the financial services industry?

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