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Retail Store Manager

1 month ago

Byron Bay, Australia Bhumi Organic Cotton Full time
Transform Our Byron Bay Store into a Hub of Learning and Sustainability

We're Bhumi, a revolutionary sustainable lifestyle company, and we're seeking an enthusiastic local resident to become our Store Manager for our Byron Bay store.

This role is perfect for someone who is driven, passionate about sustainability, and comfortable with b2b sales. As a Bhumi Store Manager, you will transform our store into a hub of learning, engagement, and sustainable lifestyle options across our Bedding, Bath & Basics range.

Key Responsibilities:
  • Customer Engagement: Deliver exceptional customer service by warmly welcoming customers, understanding their needs, and guiding them to find the perfect Bhumi products.
  • Community, Collaborations & Partnerships within Byron Bay: Foster a strong network of partnerships with like-minded businesses in the community and drive brand awareness and education about sustainability, Bhumi's ethos, and the benefits of our products.
  • Brand Promotion: Create engaging content for Bhumi's social media channels to drive in-store traffic and enhance brand awareness. This includes taking photos, making videos, and writing posts that reflect our brand values.
  • Merchandising and Restocking: Ensure the store is always beautifully presented by maintaining product displays, restocking shelves, and managing inventory.
  • Sales and Reporting: Assist with sales transactions, handle cash and card payments, and maintain accurate sales records. Report regularly on sales performance and customer feedback.
  • Collaboration: Work closely with the Melbourne & Byron Bay Operations Team to align on our store / retail strategies and ensure seamless operations.
  • B2B & Wholesale: Service the local hotels, spas, boutiques and airBnB owners with a lucrative incentive / commission structure.
Qualifications and Skills:
  • Proven experience in retail (and/or wholesale), preferably within a lifestyle or sustainable brand.
  • Strong customer service skills with a genuine passion for creating positive customer experiences.
  • Proficiency in social media content creation and a good understanding of various platforms.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High attention to detail and ability to maintain store presentation standards.
  • Passion for sustainability and ethical business practices.
Requirements:
  • Maintain a positive and professional attitude with exceptional attention to detail.
  • Demonstrate a customer-centric approach, striving to provide the best possible customer experience.
  • Possess strong and clear written communication skills to effectively convey information and solutions to customers.
  • Exhibit exceptional customer service skills, including active listening, problem-solving, and empathy.
  • Ability to work autonomously and collaboratively with a team, demonstrating flexibility and adaptability.
  • Display an empathetic nature to understand and address customers' needs and concerns effectively.
  • Prioritise tasks effectively, ensuring timely resolution and customer satisfaction.
What's in it for you?
  • Lucrative incentive / commission structure with 'no ceiling'
  • You grow with the Byron Bay store
  • Weekly / Monthly team events
  • Free anniversary Bedding or anything of your choice and enjoy generous friend / family discounts
  • Support for any course, conference or training that will help us mutually grow
  • An autonomous work environment where there is never a regular 'days work'
  • A diverse culture and a bunch of really lovely people who care about the planet, people & animals