Business Development Manager

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With the expansion of Support Services, St Giles is looking for a Business Development Manager to join us in shaping the future of our organisation. If you're a professional with experience in strategic and operational management, this is your opportunity to grow our Support Services, including implementing St Giles' strategic direction, driving positive changes and making tangible differences in Tasmania.

Reporting to the Senior Manager – Support Services, this leadership role oversees the Intake & Growth and Rostering teams. The Business Development Manager will work closely with the Service Delivery Manager to ensure operational efficiency and deliver responsive, high-quality services.

This is a purposeful and rewarding role where your leadership will directly contribute to participant outcomes and workforce optimisation across St Giles.

What we offer:

Community focused employer.

Supportive and collaborative team environment.

Salary Packaging.

Employee Value Proposition including reward and recognition program, Employee Assistance Program and corporate health insurance discount.

Career development and training opportunities to support your professional growth.

Onsite parking

Key Responsibilities:

Lead and support the Intake & Growth and Rostering teams, fostering a culture of performance, collaboration and continuous improvement

Develop and manage workforce plans that align with participant needs and service delivery goals

Promote St Giles' services through networking, community engagement and stakeholder relationship management

Ensure financial sustainability and budget requirements are met, viability tested and keep up to date with financial changes issued by NDIS (including new/reviewed plans)

Oversee participant onboarding, ensuring timely and person-centred service delivery

Drive initiatives to improve rostering efficiency, workforce flexibility and staff retention

Act as an escalation point for complex participant or staff matters, ensuring swift and appropriate resolution

Lead the design and implementation of waitlist management procedures

Monitor and evaluate referral pipelines, service agreements and growth performance indicators

Contribute to the refinement of internal processes, systems and intake/rostering frameworks to support continuous improvement and compliance

St Giles is looking for someone with:

Demonstrated leadership experience in business development and/or the disability sector

Strong knowledge of NDIS funding models and participant pathways

Excellent interpersonal, communication and negotiation skills

Sound knowledge of workforce planning, service delivery and process optimisation

Strong computer literacy, including CRM systems and the Microsoft Office suite

Current or ability to obtain a satisfactory National Police Check and NDIS Worker Screening / Working with Vulnerable People Check

Working knowledge of the NDIS Quality and Safeguarding Framework, including the NDIS Practice Standards

If you're ready to lead with impact and purpose and have the skills and experience to excel in this role – we want to hear from you

If you are interested in learning more about St Giles, our culture and some of our initiatives, please visit our website: https://stgiles.org.au

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a business development manager? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? Which of the following Microsoft Office products are you experienced with?

St.Giles is a recognised leader in disability innovation, allied health and support service with campuses in Hobart, Launceston and Burnie. Outreach is delivered Tasmania wide.

StGiles employs 400 Tasmanians and has an annual turnover of over $20 million.

St.Giles is a recognised leader in disability innovation, allied health and support service with campuses in Hobart, Launceston and Burnie. Outreach is delivered Tasmania wide.

StGiles employs 400 Tasmanians and has an annual turnover of over $20 million.

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