Operations Coordinator

3 weeks ago

Brisbane, Queensland, Australia EML Full time

This range is provided by EML. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

People and Culture Director @ EML Payments | HR Expert

What you'll do

The Operations Coordinator is accountable for day to day customer service, including managing tickets received by our customers and liaising with internal departments. In this position, you would be responsible for tickets via the service desk, customer service, problem solving and troubleshooting.

What you'll bring

Experience:

  • Day to day customer service - 80% online service desk ticket management, 20% phone engagement
  • Liaise with internal departments day to day, providing outstanding support to peers within the business.
  • Trouble shoot arising problems and ensuring timely, efficient resolution
  • Working closely with Customer Success to ensure our trusted customers issues and service requests are addressed in a timely fashion.
  • Live and breath EML values.
  • Microsoft Office, Word, Excel and Power Point - intermediate level
  • Experience with data management is welcomed. Facilitating reporting requests, Analysing data and collating customer statistics.
  • Excellent written and verbal communication skills and the ability to tailor communications to a variety of different clients.
  • High energy and resilience, with the ability to effectively operate in a fast paced constantly evolving team environment
  • A background in payments is welcomed.
  • Bachelors degree or equivalent work experience.
  • Previous Customer Service experience.

What you will be offered

  • 20 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days
  • 12 weeks paid parental leave
  • Paid professional memberships
  • EAP

Company Culture and Values

Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.

Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Company Structure

EML is an ASX listed company head quartered in Melbourne, Australia, with approximately 430 employees throughout Australia, Europe, the UK, and America.

EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service

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