Operations Coordinator

2 days ago


Brisbane, Queensland, Australia EML Full time

This range is provided by EML. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

People and Culture Director @ EML Payments | HR Expert

What you'll do

The Operations Coordinator is accountable for day to day customer service, including managing tickets received by our customers and liaising with internal departments. In this position, you would be responsible for tickets via the service desk, customer service, problem solving and troubleshooting.

What you'll bring

Experience:

  • Day to day customer service - 80% online service desk ticket management, 20% phone engagement
  • Liaise with internal departments day to day, providing outstanding support to peers within the business.
  • Trouble shoot arising problems and ensuring timely, efficient resolution
  • Working closely with Customer Success to ensure our trusted customers issues and service requests are addressed in a timely fashion.
  • Live and breath EML values.
  • Microsoft Office, Word, Excel and Power Point - intermediate level
  • Experience with data management is welcomed. Facilitating reporting requests, Analysing data and collating customer statistics.
  • Excellent written and verbal communication skills and the ability to tailor communications to a variety of different clients.
  • High energy and resilience, with the ability to effectively operate in a fast paced constantly evolving team environment
  • A background in payments is welcomed.
  • Bachelors degree or equivalent work experience.
  • Previous Customer Service experience.

What you will be offered

  • 20 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days
  • 12 weeks paid parental leave
  • Paid professional memberships
  • EAP

Company Culture and Values

Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.

Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Company Structure

EML is an ASX listed company head quartered in Melbourne, Australia, with approximately 430 employees throughout Australia, Europe, the UK, and America.

EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service

Referrals increase your chances of interviewing at EML by 2x

Sign in to set job alerts for "Operations Coordinator" roles.Operations Coordinator | Full-Time | Brisbane

Brisbane, Queensland, Australia 5 days ago

Corporate Services Operations Coordinator

South Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 9 hours ago

Rocklea, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 4 weeks ago

Corporate Services Operations Coordinator

Brisbane, Queensland, Australia A$102,127.00-A$111,989.00 2 weeks ago

Brisbane City, Queensland, Australia 11 hours ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Acacia Ridge, Queensland, Australia 22 hours ago

Brisbane City, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 2 weeks ago

Vehicle Yard Logistics Coordinator - Brisbane

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 4 weeks ago

Brisbane, Queensland, Australia 8 hours ago

Brisbane, Queensland, Australia 23 hours ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 1 week ago

Mount Warren Park, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 5 days ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Mount Warren Park, Queensland, Australia 1 hour ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 1 week ago

Coordinator - Building Operations & Compliance

Greater Brisbane Area A$190,000.00-A$220,000.00 4 days ago

Brisbane, Queensland, Australia 2 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Brisbane, Queensland, Australia beBeeCare Coordinator Full time $60,000 - $66,000

    Medical Office Coordinator Job OpportunityWe are seeking a confident and caring medical office coordinator to join our team based at our Day Surgery Centre.This full-time position offers a Monday - Friday schedule between 7.30am-5.30pm.About the Role:To register patients and manage relevant documentation efficientlyTo answer calls and respond to enquiries...

  • Operations Coordinator

    20 hours ago


    Brisbane, Queensland, Australia beBeeAdministrative Full time $64,000 - $88,000

    Office Operations CoordinatorJob Summary:The Office Operations Coordinator will play a pivotal role in ensuring seamless day-to-day operations of the office, fostering a welcoming and supportive environment for staff, clients, and visitors. The successful candidate will oversee office functions, provide executive support to senior managers, and coordinate...


  • Brisbane, Queensland, Australia beBeeAdministration Full time $75,886 - $84,201

    Job Title: Operations CoordinatorWe are seeking a professional and people-focused operations coordinator to oversee front office management and support our students, staff, and families.


  • Brisbane, Queensland, Australia beBeeCoordinator Full time $87,000

    Job Title: Operations CoordinatorThis is a mid-senior level role responsible for scheduling and coordinating all maintenance activities, ensuring timely completion of tasks by priority and asset criticality.Key Responsibilities:Coordinate purchase orders for scheduled worksProcure inventory for scheduled worksProcess invoices accurately and on timeClosely...


  • Brisbane, Queensland, Australia beBeeCommunicator Full time $80,000 - $120,000

    Strategic Operations SpecialistThis pivotal role plays a key part in the success of our operations. The successful candidate will be responsible for supporting day-to-day building management, coordinating preventative maintenance programs, liaising with internal and external stakeholders, and ensuring compliance and reporting standards are met.Key...


  • Brisbane, Queensland, Australia Invocare Full time

    OverviewJoin to apply for the Operations Coordinator role at InvoCare.InvoCare is an industry leader within the funeral industry, operating over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.ResponsibilitiesAs an Operations Coordinator you will coordinate funeral operations to InvoCare...

  • Operations Coordinator

    17 hours ago


    Brisbane, Queensland, Australia InvoCare Full time

    OverviewJoin to apply for the Operations Coordinator role at InvoCare.InvoCare is an industry leader within the funeral industry, operating over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.ResponsibilitiesAs an Operations Coordinator you will coordinate funeral operations to InvoCare...

  • Operations Coordinator

    20 hours ago


    Brisbane, Queensland, Australia InvoCare Full time

    OverviewJoin to apply for the Operations Coordinator role at InvoCare.InvoCare is an industry leader within the funeral industry, operating over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.ResponsibilitiesAs an Operations Coordinator you will coordinate funeral operations to InvoCare...


  • Brisbane, Queensland, Australia Lvmh Group Full time

    Operations Coordinator | Full-Time | BrisbaneSince 1837, Tiffany & Co. has defined style and celebrated love stories worldwide.Renowned as a leading luxury brand, Tiffany & Co. offers a heritage of design innovation and exceptional service.Join us to be part of our customers' milestones, represent the Tiffany brand, and deliver excellent customer service.Our...


  • Brisbane, Queensland, Australia Stadiums Full time

    Operations Coordinator SQ Position DescriptionThe purpose of the Operations Coordinator is to provide timely and accurate administrative support to the venue's Operations Team.If this position has intrigued you and you would like to be considered for this role, please submit your application via the 'Apply Now' button.As part of your application, you should...