Customer Support Representative

4 weeks ago


Melbourne, Victoria, Australia BuildPass Full time

Join to apply for the Customer Support Representative role at BuildPass

About BuildPass
BuildPass is a venture-backed SaaS organization on a mission to innovate within the construction industry. We've developed a construction site operations platform that connects Builders, Subcontractors, and Workers to deliver safer and more productive sites. Industry knowledge can be taught; we value ambition to learn and a desire to join a high-performing team.

About The Role

BuildPass is a customer-focused company. As a Customer Support Specialist, you will be one of the first points of contact for our customers. You will manage and resolve queries, design help desk content, train remote support staff, create training videos, and assist our Sales and Customer Success teams with a variety of tasks.

What you'll be like
  • An Early Bird – comfortable with construction start times
  • Tech Savvy – good technical skills and a love of learning new tools
  • Problem Solver – can tackle customer queries efficiently
  • Articulate – friendly and confident over the phone
  • Proactive – shows initiative, not just task-driven
  • Product Guru – quickly becomes an expert in our product
  • Interested in AI and automation – eager to do more with less
Key Responsibilities
  • Be one of the first points of contact for customers, answering calls and responding to live chats
  • Resolve customer problems swiftly and report technical issues to the product team
  • Train remote support staff to ensure consistent customer support
  • Create training videos for internal and external use
  • Support the sales team by making check-in calls to trial users and managing Hubspot deals
  • Assist the customer success team with analyzing product usage and other tasks
Experience and Skills

If you're driven and capable, there's no strict requirement for years of experience. However, a few years in a similar role or in the construction industry would be beneficial.

  • Solid technical skills and willingness to learn new tools
  • Comfortable answering calls and engaging with customers
  • Ability to solve problems efficiently
  • Interest in setting up automations, especially using AI
  • Active participant in an ambitious team

PS: We know the perfect candidate doesn't exist. If you can contribute in a unique way, even if you don't match everything described, please reach out. We're keen to hear from you

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Refinitiv Full time

    Customer Support Representative page is loadedCustomer Support RepresentativeApply remote type Remote Job: Hybrid locations AUS-Pyrmont-19 Harris St AUS-Melbourne-333 Collins St time type Full time posted on Posted Yesterday job requisition id JREQ194117Customer Support RepresentativeAre you a seasoned customer service professional who loves assisting...


  • Melbourne, Victoria, Australia TRSS Full time

    Customer Support RepresentativeAre you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.Join our team as a Customer Support Representative, where you'll be an essential part of our customer support team. We're...


  • Melbourne, Victoria, Australia Thomson Reuters Full time $80,000 - $120,000 per year

    Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.Join our team as a Customer Support Representative, where you'll be an essential part of our customer support team. We're looking for someone with a...


  • Melbourne, Victoria, Australia BuildPass Full time

    Join to apply for the Customer Support Representative role at BuildPassAbout BuildPassBuildPass is a venture-backed SaaS organization on a mission to innovate within the construction industry. We've developed a construction site operations platform that connects Builders, Subcontractors, and Workers to deliver safer and more productive sites. Industry...


  • Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...


  • Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...


  • Melbourne, Victoria, Australia Arlec Australia Pty Ltd Full time $60,000 - $80,000 per year

    Multi National CompanyWestern SuburbsExtensive Consumer Product RangeAbout UsFor 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ...


  • Melbourne, Victoria, Australia Frankston Packaging Co Full time

    Overview Our Customer Service Representative position supports the sales effort by acting as a liaison between internal and external customers. This is achieved through processing customer orders and requests, as well as managing all facets of customer orders from initiation to invoicing. ResponsibilitiesProcess customer orders by creating the...


  • Melbourne, Victoria, Australia Frankston Packaging Co Full time

    OverviewOur Customer Service Representative position supports the sales effort by acting as a liaison between internal and external customers. This is achieved through processing customer orders and requests, as well as managing all facets of customer orders from initiation to invoicing.ResponsibilitiesProcess customer orders by creating the necessary...


  • Melbourne, Victoria, Australia Bali Body Full time

    OverviewJoin the Glow: Customer Service Representative at Bali BodyBali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...