Customer Service Officer

4 weeks ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time
Overview

Customer Service Officer role at NSW Department of Communities and Justice – Talent Pool for current and future ongoing and temporary vacancies in the South Western Sydney District.

Clerk Grade 1/2 – $75,728 - $82,329 p.a. + superannuation and leave loading. Employment Type – Full Time and Part Time. Locations – Bankstown, Campbelltown, Fairfield, Ingleburn, Liverpool.

Your role

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre's or Service Hub's, providing quality administrative services to our local offices.

What You'll Do
  • Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
  • Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
  • Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
  • Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
  • Customer service experience both in person and over the phone.
  • Ability to balance priorities and deadlines while achieving accurate, quality and timely administrative services.
  • Provide quality clerical support to the caseworker team prioritising team demands to support client families.
  • Strong commitment to teamwork and supporting local offices.
  • General computer skills including knowledge of Microsoft applications.
Pre-employment checks
  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
What We Offer
  • A challenging and rewarding career.
  • Flexible, autonomous work environment.
  • Competitive pay and conditions.
  • Training and development opportunities to build and maintain capabilities.
  • Health & Wellbeing and Employee Assistance Programs.
Requirements

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing two targeted questions:1) Tell us about a time you have provided high quality customer service to clients on the telephone or in person. 2) Can you share a time—either at work or in your personal life—when you helped with financial tasks or kept financial records? What did you do, and how did you ensure everything was accurate?

Applications close – Wednesday, 17 September 2025 at 11:59pm, AEST.

Additional information

For more information about the role or what it's like to work for DCJ, contact the hiring manager Karina Jut on 0418 713 573 or Karina.Jut@dcj.nsw.gov.au. For recruitment process adjustments, contact Kirsten Wafer on 02 9765 3844 or Kirsten.Wafer@dcj.nsw.gov.au. A talent pool may be created for future roles and is valid for up to 18 months. Inclusion and diversity are central to DCJ recruitment. All applicants are encouraged to apply regardless of background.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/


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