Team Leader

2 weeks ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
Team Leader (Cruiseabout) - Sydney Northern Suburbs, NSW

Job no: 525680
Brand: Cruiseabout
Work type: Full time
Location: New South Wales
Categories: Leisure Travel & Retail, Leadership

Key Responsibilities:

  • Quoting, booking and invoicing cruise bookings and packages
  • Ensure that KPIs are met, meeting and exceeding monthly sales targets
  • Support and handle walk-in, email & telephone enquiries efficiently and accurately
  • Maximise sales opportunities by upselling & cross-selling
  • Monitor and action all relevant mailboxes daily
  • Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

  • Proven experience working in a customer service environment and working towards sales targets
  • Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
  • GDS experience
  • Exceptional focus on details, adept problem-solving skills, and thrive under pressure
  • Ambitious, highly motivated, and proficient in organizing tasks efficiently

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide.

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities.

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.

Mental Health: Support and Employee Assistance Program for staff and family.

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism.

** Please advise your leader before applying **

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