Customer Care Consultant

2 days ago


Parramatta Park, Queensland, Australia HCF Australia Full time

Join to apply for the Customer Care Consultant role at HCF Australia

1 day ago Be among the first 25 applicants

Join to apply for the Customer Care Consultant role at HCF Australia

Join an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone.

About The Role

Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services.

You Will

  • Engage with members within our quality guidelines with emphasis on empathy and uncommon care
  • Communicate effectively to identify and meet member needs with a strong focus on 'First Contact Resolution'
  • Resolve any concerns in a seamless customer experience including the appropriate handling of customers in vulnerable circumstances
  • Identify and investigate member pain points or complaints
  • Manage expectations and aim to provide best possible outcomes for your members
  • Commit to upskilling in the future based off needs of the business.

This is a permanent, part time role, working 20 hours a week. Four hour shifts daily, Monday to Friday with hybrid working available.

Contact Centre hours of operation are Monday to Friday 8am to 8pm and Saturday 9am to 5pm.

We are seeking candidates who can start on Monday 13 October 2025.

During training, you are required to work in the office for the first four months from start date. Training is part time for a period of three months in the office. After training, you will transition to a hybrid working model (currently a minimum of two days a week in the office).
  • Training will be Monday to Friday from 10am to 2pm
  • Training will be facilitated in our Parramatta contact centre
  • Once training is complete, you will transition to your team on either a fixed or rotational roster.

About You

Someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

To Be Successful You Will Demonstrate
  • Outstanding verbal and written communication skills
  • An interest in health insurance
  • Previous experience in sales or promotion of products and services over the phone
  • Solutions focused with a positive and resilient outlook
  • Ability to take ownership of KPIs and commitment to meeting targets
  • Comfortable with individual set KPIs and targets
  • Strong work ethic, taking pride in each and every call.

Interviews will be held in person on Thursday 18 September at our contact centre in Parramatta.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

Skills

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
  • 50% subsidy on HCF hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typePart-time
Job function
  • Job functionOther
  • IndustriesInsurance

Referrals increase your chances of interviewing at HCF Australia by 2x

Sign in to set job alerts for "Customer Service Advisor" roles.

North Sydney, New South Wales, Australia 3 months ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Parramatta, New South Wales, Australia A$30.00-A$35.00 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 19 hours ago

Administration & Customer Service Officer

Wetherill Park, New South Wales, Australia 1 week ago

Bankstown, New South Wales, Australia 4 weeks ago

Millers Point, New South Wales, Australia 1 week ago

Bankstown, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$70,000.00-A$90,000.00 4 days ago

Sydney, New South Wales, Australia A$120,000.00-A$135,000.00 5 days ago

Double Bay, New South Wales, Australia 2 months ago

Parramatta, New South Wales, Australia A$70,000.00-A$90,000.00 2 weeks ago

Customer Service Representative - Australia

Sydney, New South Wales, Australia 4 days ago

Campbelltown, New South Wales, Australia 1 week ago

Parramatta, New South Wales, Australia A$37.13-A$37.13 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Pyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Parramatta Park, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time

    Multiple opportunities available for those passionate about customer service and eager to start a career in banking. You'll support customers via various tools, using empathy and negotiation to resolve issues with loans, credit cards, or accounts. This role involves helping people in vulnerable situations while delivering outstanding service. You'll also...


  • Parramatta Park, Queensland, Australia beBeeCare Full time $70,500 - $93,700

    Customer Care Consultant Job DescriptionOur company is seeking a skilled Customer Care Consultant to join our team. This role will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Engage with customers in a professional and empathetic mannerCommunicate effectively to identify and meet customer...


  • Parramatta Park, Queensland, Australia Aged Care Resumes Full time

    When was the last time you made a difference in someone's life?It takes a special person to be a Care Worker and help the older members of our community to maintain their independence and wellbeing. We are looking for a Cert III qualified person with at least 6 months experience in a similar role, to join the Silverchain team in the Paramatta area.What's on...


  • Parramatta Park, Queensland, Australia Toll Group Full time

    Join to apply for the Transitions Consultant role at Toll Group2 days ago Be among the first 25 applicantsJoin to apply for the Transitions Consultant role at Toll GroupAbout Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain...

  • SAP HCM

    2 weeks ago


    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the SAP HCM (OM) Lead role at NSW Department of Customer Service1 week ago Be among the first 25 applicantsJoin to apply for the SAP HCM (OM) Lead role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW...

  • Sales Consultant

    3 weeks ago


    Parramatta Park, Queensland, Australia Sime Motors Australia Full time

    Join to apply for the Sales Consultant - Used Car role at Sime Motors Australia4 days ago Be among the first 25 applicantsJoin to apply for the Sales Consultant - Used Car role at Sime Motors AustraliaGet AI-powered advice on this job and more exclusive features.CompanySime Darby Motors Retail (Australia) Pty LtdCompanySime Darby Motors Retail (Australia)...

  • Sales Consultant

    4 weeks ago


    Parramatta Park, Queensland, Australia Sime Darby Motors Group Full time

    Sales Consultant - Used Car page is loadedSales Consultant - Used CarApply locations Australia | SDMRA | SD Motors Parramatta time type Full time posted on Posted 4 Days Ago job requisition id JR116148Company :Sime Darby Motors Retail (Australia) Pty LtdAre you a customer-centric sales professional eager to make your mark in the automotive industry? If so,...

  • Sales Consultant

    2 weeks ago


    Parramatta Park, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    Sales Consultant - Used Car page is loadedSales Consultant - Used CarApply locations: Australia | SDMRA | SD Motors Parramatta | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: JR116148Company :Sime Darby Motors Retail (Australia) Pty LtdAre you a customer-centric sales professional eager to make your mark in the automotive industry?...

  • Sales Consultant

    3 weeks ago


    Parramatta Park, Queensland, Australia Sime Motors Australia Full time

    Join to apply for the Sales Consultant - New Car role at Sime Motors Australia4 days ago Be among the first 25 applicantsJoin to apply for the Sales Consultant - New Car role at Sime Motors AustraliaGet AI-powered advice on this job and more exclusive features.CompanySime Darby Motors Retail (Australia) Pty LtdCompanySime Darby Motors Retail (Australia) Pty...

  • Sales Consultant

    2 weeks ago


    Parramatta Park, Queensland, Australia Sime Darby group Full time

    Sales Consultant - New Car page is loadedSales Consultant - New CarApply locations Australia | SDMRA | Parramatta BMW and MINI Garage time type Full time posted on Posted 3 Days Ago job requisition id JR114884Company :Sime Darby Motors Retail (Australia) Pty LtdParramatta BMW – Big Opportunities AwaitAre you an enthusiastic, motivated, customer oriented...