Customer Care Consultant

2 weeks ago

Regents Park, Queensland, Australia Mitsubishi Heavy Industries Air Conditioners Australia Full time $60,000 - $80,000 per year

Location:

NSW - Regents Park

Employment Type:

Full-Time Temporary

Department:

Customer Care

About the Company

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE, as Australia's Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

The Opportunity

We're looking for an experienced and customer-focused professional to join our friendly and energetic Customer Care team. This 12-month contract role offers the chance to become a permanent part of the business for the right candidate.

Based at our Regents Park head office, you'll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard.

What You'll Be Doing

  • Managing the full quote-to-cash order process.
  • Delivering exceptional service to our B2B customers via phone and email.
  • Proactively tracking and managing orders to ensure on-time fulfilment.
  • Handling customer cases from initial enquiry through to resolution.
  • Collaborating with Sales, Supply Chain, and 3PL partners to expedite customer needs.

What We're Looking For

  • Full Australian working rights (essential).
  • At least 2 years' experience in B2B customer service.
  • Proficiency with ERP systems (Business Central experience highly regarded).
  • Understanding of supply chain, warehouse, and logistics processes.
  • Strong problem-solving, multitasking, and time management skills.
  • Excellent communication, conflict resolution, and complaint management abilities.

Why Join MHIAA?

  • Ongoing learning and development opportunities to support your career growth.
  • Access to PerksPlus – discounts at 400+ ANZ retailers.
  • Hybrid working options for better work-life balance.
  • Access to our Employee Assistance Program (EAP).
  • A collaborative, supportive culture that values inclusion and innovation.

At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace. As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed.

Next Steps:

If you're ready to take the next step in your sales career and want to be part of a company that truly values its people, and let's talk

Please note: the successful candidate will be required to undergo relevant background checks, which may include a National Police Check, VEVO Check, and professional references.

Learn more about us

  • Customer Care Consultant

    3 weeks ago

    Parramatta Park, Queensland, Australia Regency Care - Assistive Technology Partners Full time

    OverviewCustomer Care Consultant - Western Sydney Lead at Regency Care, Assistive Technology Partners. This role focuses on enhancing the quality of life for individuals with disabilities while driving the Western Sydney expansion. You will work with clients and Occupational Therapists (OTs) to identify and implement assistive technology solutions and take...

  • Customer Care Consultant

    3 weeks ago

    Parramatta Park, Queensland, Australia HCF Australia Full time

    Join to apply for the Customer Care Consultant role at HCF Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at HCF AustraliaJoin an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone.About The RoleOur Member Care Consultants are instrumental in managing...

  • Customer Care Consultant

    2 weeks ago

    Parramatta Park, Queensland, Australia HCF (Australia) Full time $60,000 - $80,000 per year

    Join an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone.About The RoleOur Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets, you...

  • Customer Care Consultant

    1 week ago

    Parramatta Park, Queensland, Australia Mitsubishi Heavy Industries Air-Conditioners Australia Full time

    Location:NSW - Regents ParkEmployment Type:Full-Time TemporaryDepartment:Customer CareAbout the Company Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems.In a short 25 years the company has pushed the boundaries...

  • Outbound Customer Service/ Sales

    1 week ago

    Regents Park, Queensland, Australia Maggie Beer Holdings Full time $104,000 - $130,878 per year

    WHV's WElcomeStart Monday 15th AugustClose to Public Transport and Onsite ParkingHampers and Gifts Australia (HGA) is one of Australia's largest online gifting business with two highly successful brands, The Hamper Emporium and Gifts Australia.As part of the Maggies Beer Holdings Group, we also manage the e-commerce business for Maggie Beer Products and...

  • Sales/Customer Service Consultant

    2 weeks ago

    Parramatta Park, Queensland, Australia Supercare Solutions Pty Ltd Full time $60,000 per year

    ABOUT USWe are a purpose-driven service company committed to assisting individuals through one of life's most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their...

  • Customer Experience Consultant

    1 week ago

    Parramatta Park, Queensland, Australia Wise Employment Full time

    With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries. The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers.Based in Penrith,...

  • Customer Care Specialist

    1 day ago

    Collingwood Park, Queensland, Australia T2 Tea Full time $90,000 - $120,000 per year

    About the roleAs the Customer Care Specialist, you will support the Customer Care Manager in coaching and supervising the Customer Care team to ensure they provide high-quality care and support to our global customers. You will act as an escalation point for Customer Care Coordinators and support team development by sharing knowledge and best practices. This...

  • Website Manager

    2 weeks ago

    Regents Park, Queensland, Australia Smart Channel Pty Ltd Full time $90,000 - $120,000 per year

    Position: Website ManagerSchedule: Day ShiftWork Set-up: Hybrid (3x onsite & 2x remote)Employment Type: Full-timeAbout the Role:The Website Manager is responsible for the end-to-end management, optimisation, and performance of our e-commerce websites, ensuring a seamless customer experience and maximum commercial impact. Reporting to the CEO and working...

  • Customer Care Specialist

    7 days ago

    Parramatta Park, Queensland, Australia beBeeCustomerCare Full time $90,000 - $120,000

    About the OpportunityWe are looking for a highly skilled professional to join our team as a Customer Care Specialist.The ideal candidate will have excellent customer service skills, be able to manage complex orders and provide timely resolutions to customer complaints.Key responsibilities include:Order Management: Manage the full quote-to-cash order process,...