Customer Administration Officer

3 weeks ago

Melbourne, Victoria, Australia Royal Freemasons LTD Part time
Are you ready for a career with more meaning?

At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone's life by showing them compassion and care.

What's in it for you?
  • Tax-free salary packaging to increase your income
  • Dining and Accommodation benefits with Access pay
  • A rewarding role, where you do make the difference.
  • Lead non-for-profit Aged Care Provider
Roster

Week 1: Monday, Tuesday, Wednesday 0900-1700

Week 2: Monday, Tuesday, Wednesday 0900-1700

Key Requirements
  • First point of contact for customers, greet and assist visitors
  • Demonstrate a customer focus to both internal and external customers.
  • Ensure employee, resident, prospective resident, and family confidentiality.
  • Ensure the correct storage and archiving of records
  • Answer all incoming calls, responding to inquiries as necessary
  • Assistance with rostering staff using TimeTarget software
  • Recruitment and HR administration assistance
Skills And Experience
  • Demonstrated experience in providing excellent customer service
  • High level of computer literacy with aged care software and MS Office
  • Excellent communication, problem identification and resolution skills
  • Demonstrates enthusiasm, energy, inquisitiveness, initiative and innovative thinking
  • Has a warm uplifting personality that can communicate and relate to older people
  • Excellent personal presentation
  • Minimum 3 years experience in similar role
Benefits
  • Flexible working arrangements
  • Salary sacrifice of up to $15,900 (tax-free) to increase your take-home income
  • Further learning and career development opportunities
  • Paid study leave
  • Find out more benefits on our website

As part of your application, you will be asked to complete pre-employment checks.

NDIS Worker Screening Check (includes Australian Federal Police Check)

Royal Freemasons is an NDIS approved provider. As part of the NDIS scheme, employees, contractors, labour hire and volunteers must have a completed NDIS check.

Mandatory Vaccines

All aged care workers are encouraged to be vaccinated against Covid-19 (3 vaccines) and Flu-Vaccine. All successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

Recruitment Agencies are requested to kindly NOT contact us

Royal Freemasons is committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke-free workplace, covid-19 and influenza vaccine programs.

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