Senior ICT Support Officer

$85,790 - $95,413 per annum (1.0 FTE) + super

Why work with us:
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

About the Role:
The Senior ICT Support Officer is responsible to the ICT Account Manager for delivering a range of specialist technical services, which support departmental ICT network infrastructure and information technology systems for sites across the state of South Australia. The Senior ICT Support Officer provides a high level of customer service in the delivery of second and third level support and technical advice relating to issues and requests logged by Education system users.

The role identifies and applies relevant innovative strategies, policies and processes to effect successful outcomes in the installation, maintenance and problem resolution functions both independently and in collaboration with other team members or ICT providers and vendors. The Senior ICT Support Officer contributes to the development of ICT systems documentation including procedures, standards and policies as well as ensuring the department's service management tool is updated regularly and accurately with information and actions relating to incidents and requests.

Qualifications:
Essential: Nil
Desirable: A qualification in either Information Technology, Software or Network Engineering or equivalent experience.
Knowledge of other non-Microsoft ICT infrastructure, software and/or technologies relevant to Education.
Experience in Education-based operating and ICT infrastructure systems, LAN/WAN equipment and ITIL methodology.

Special Conditions:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Enquiries:
To learn more about this exciting opportunity, please contact Chris Barry, Senior Engagement Lead (Technical Colleges), via email: [emailprotected]

Further information:
This is a full-time contract role (1.0 FTE), initial 12 month term contract with extension opportunities.
1x position at Limestone Coast Technical College, Mount Gambier.

For further information and details on how to apply for this vacancy, please go to iworkfor.sa.gov.au and search for vacancy number 688694. Applications are to be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply

Salary match Number of applicants Skills match

Education, Training & Professional Development

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What can I earn as an IT Support Officer