Executive Director, Specialist Operations and Coordination

Executive Director, Specialist Operations and Coordination

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Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

Our Specialist Operations and Coordination (SOC) division provides direct specialist care and clinical advice to the Victorian community and health services through retrieval, aeromedical and stroke specialist services. SOC facilitates patient access by coordinating ambulance resourcing through emergency and non-emergency ambulance response and access to alternate care pathways. SOC is a dedicated team of over 700 paramedics, nurses, doctors and technical specialists, providing clinical services, logistical coordination, operational communications and major contract management.

About The Role

Ambulance Victoria is seeking a suitably experienced senior leader for the position of Executive Director, Specialist Operations and Coordination. Reporting directly to the Chief Executive, this Executive Leadership position provides strategic leadership and direction to AV's SOC division, enabling delivery of high-quality care and patient experience, and improving accessibility and responsiveness of emergency care. The role is critical to:

• Executive leadership and oversight of all aspects of the division, including performance and delivery of specialist operations and coordination throughout Victoria, ensuring adherence to legislative requirements, achievement of key performance indicators and delivery of best patient care
• Providing reliable senior level strategic and operational advice to inform divisional and AV strategic goals, risk mitigation, innovation, and continuous improvement
• Driving integration and innovation across the division to improve coordination, care and management of complex patients and enhance integration with partners to improve system flow and response
• Fostering teamwork and collaboration with system partners and stakeholders to maintain AV's reputation and credibility in the health and emergency services sector
• Role modelling best care principles while providing specialist expertise and knowledge for emergency and non-emergency requirements across the community
• Driving a safe, lawful, and respectful workplace culture while building capability across the region to support cultural integration and wellbeing improvements

About You

Suited to a highly motivated and strategic senior leader with extensive healthcare experience at the senior level. The successful applicant will possess:

• Tertiary or postgraduate qualification in a relevant clinical discipline (medicine, paramedicine or similar) to understand and perform technical elements of the position
• Extensive senior experience in ambulance service operations including the development, implementation and evaluation of service delivery and operational programs
• Strong knowledge and experience of statewide telecommunications technology and communications
• Proven expertise in advancing clinical knowledge through an understanding of contemporary ambulance/healthcare issues via problem solving and systems thinking
• A high level of communication with the ability to build and maintain relationships with a range of stakeholders, internally and externally
• A coaching, mentoring and leadership approach to management of a large, diverse workforce across multiple locations, with demonstrated success in leading teams through reform, culture improvement and professional development

For a detailed description of the position accountabilities and requirements, please refer to the attached position description.

Working at Ambulance Victoria

AV offers a professional working environment that recognises work/life balance, salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking. AV values diversity and inclusion in the workforce. If you require a reasonable adjustment to support your application, please contact the Recruitment team.

Important information

By applying for a position, you agree to undergo an assessment of any secondary employment or outside interests, in line with AV's Secondary Employment procedure, to ensure there is no perceived or actual conflict of interest. Successful applicants will need to complete executive pre-employment screening including misconduct and police checks in line with Executive Probity requirements.

This position is classified as an Executive Contract and is fixed term for five years. The primary location is Burwood Communication Centre, with presence also required at other AV centres including Essendon and Doncaster and across the state as required.

How To Apply

Your application should include:

• A current resume
• Cover letter outlining: your interest in AV and in the position; relevant experience and skills; an example of driving integration of innovation for complex patient care; a summary of your leadership approach and cultural reform

Applications must be submitted by 11.59pm AEST on Tuesday 30 September 2025 via the AV Careers Centre website. Emailed applications will not be accepted.

For further information, please refer to the applying guidance and contact details in the posting. AV is committed to a diverse and inclusive workforce and can provide reasonable adjustments on request.

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