Executive Director, Specialist Operations and Coordination

Ambulance Victoria is seeking a suitably experienced senior leader for the position of Executive Director, Specialist Operations and Coordination. Reporting directly to the Chief Executive, this Executive Leadership role provides strategic leadership and direction to AV's Specialist Operations and Coordination division, enabling high-quality care and patient experience and improving accessibility and responsiveness of emergency care.

The Executive will be responsible for:

• Executive leadership and oversight of the division, including performance and delivery of specialist operations and coordination throughout Victoria, ensuring adherence to legislative requirements, achievement of key performance indicators, and delivery of best patient care
• Providing reliable senior-level strategic and operational advice to inform divisional and AV strategic goals, risk mitigation, innovation, and continuous improvement
• Driving integration and innovation across the division to improve coordination, care and management of complex patients and enhance integration with partner organisations to improve system flow and response
• Fostering teamwork and collaboration with system partners and stakeholders to maintain and enhance AV's reputation and credibility in health and emergency services
• Role modelling best care principles while providing specialist expertise in anticipation of emergency and non-emergency requirements across the community
• Driving a safe, lawful, and respectful workplace culture while building capability across the region to embed cultural integration and wellbeing improvements

Suited to a highly motivated and strategic senior leader with an extensive healthcare background at the senior level. The successful applicant will possess:

• Tertiary or postgraduate qualification in a relevant clinical discipline (medicine, paramedicine or similar) to understand and perform technical elements of the position
• Extensive senior experience in ambulance service operations including the development, implementation and evaluation of service delivery and operational programs
• Strong working knowledge and experience of state-wide telecommunications technology and communications
• Proven expertise in advancing clinical knowledge through deep understanding of contemporary ambulance/healthcare issues through problem solving and systems thinking
• A high level of communication with the ability to build and maintain relationships with a range of stakeholders, both internally and externally
• A coaching, mentoring and leadership approach to managing a large, diverse workforce across multiple locations with demonstrated success in leading teams through work reforms and culture improvement with a professional development focus

For a detailed description of the position accountabilities and requirements, please refer to the attached position description.

As a valued member of AV you will enjoy a professional working environment that recognises work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. Successful applicants will need to complete executive pre-employment screening including Misconduct and Police Checks in line with Executive Probity requirements. By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure.

This position is classified as an Executive Contract. It is fixed term for five years. This position will be based in Victoria, with primary location at the Burwood Communication Centre, and a presence required at other centres including Essendon and Doncaster and across the state as needed.

Your application should include:

• A current resume
• Cover letter including:
• Your interest in AV and the position of Executive Director
• Your relevant experience and skills for success in the role
• An example of driving integration of innovation in the care and management of complex patients
• A summary of your leadership approach and cultural reform

Applications must be submitted by 11.59pm AEST on Tuesday 30 September 2025 via the AV Careers Centre website. Emailed applications will not be accepted. For further information, please refer to the Applying for a position with Ambulance Victoria document. For any queries, contact Danielle Bourke at Danielle.bourke@ambulance.vic.gov.au or 0417 374 824.

At all levels of our organisation a diverse and inclusive workforce helps deliver the Best Care to the Victorian community. If you require a reasonable adjustment to support your application, please contact recruitment@ambulance.vic.gov.au and a Recruitment & Selection team member will be in touch.