Executive Director, Specialist Operions and Coordinion

Ambulance Victoria (AV) is committed to saving and improving lives by providing outstanding patient care. This role provides strategic leadership to AV's Specialist Operations and Coordination (SOC) division, enabling high-quality care and improved accessibility and responsiveness of emergency care.

About the SOC division

The Specialist Operations and Coordination division provides direct specialist care and clinical advice to the Victorian community and health services through retrieval, aeromedical and stroke specialist services. SOC coordinates ambulance resourcing and access to emergency and non-emergency services and alternate care pathways. SOC is a team of over 700 clinicians and specialists providing clinical services, logistical coordination, operational communications and major contract management.

About the role

Ambulance Victoria is seeking a suitably experienced senior leader for the position of Executive Director, Specialist Operations and Coordination. Reporting to the Chief Executive, this Executive Leadership role provides strategic direction to the SOC division to deliver high-quality care and patient experience, and to improve accessibility and responsiveness of emergency care.

Key responsibilities include:

• Provide executive leadership and oversight of all aspects of the SOC division, ensuring adherence to legislative requirements, achievement of performance indicators and delivery of best patient care
• Offer strategic and operational advice to support divisional and AV-wide goals, risk mitigation, innovation and continuous improvement
• Drive integration and innovation across the division to improve coordination, care and management of complex patients, and enhance collaboration with partners for better system flow
• Foster teamwork and effective collaboration with system partners and stakeholders to maintain AV's reputation
• Model best care principles and provide specialist expertise for emergency and non-emergency requirements
• Promote a safe, lawful, respectful workplace culture and build regional capability for cultural integration and wellbeing

About you

We are looking for a highly motivated and strategic senior leader with extensive healthcare experience at the senior level. The successful applicant will have:

• Tertiary or postgraduate qualification in a relevant clinical discipline (medicine, paramedicine or similar)
• Extensive senior experience in ambulance service operations, including development, implementation and evaluation of service delivery and operational programs
• Strong knowledge of state-wide telecommunications technology and communications
• Proven ability to advance clinical knowledge through problem solving and systems thinking
• Excellent communication skills and ability to build and maintain relationships with diverse stakeholders
• Coaching, mentoring and leadership experience managing a large, diverse workforce across multiple locations, with track record in leading change and culture improvement

For a detailed description of position accountabilities and requirements, please refer to the attached position description.

Working at Ambulance Victoria

AV offers a professional working environment with work/life balance, salary packaging options, generous leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking. AV values diversity and inclusion.

If you are ready to bring our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you.

By applying, you agree to undertake an assessment of any Secondary Employment or outside interests in line with AV's Secondary Employment procedure to ensure no conflict of interest if you are successful.

Successful applicants will need to complete executive pre-employment screening including Misconduct and Police Checks in line with Executive Probity requirements.

This position is classified as an Executive Contract for five years and is based in Victoria. The primary location is Burwood Communication Centre, with presence required at Essendon, Doncaster and other centres as needed.

How to apply

Your application should include:

• A current resume
• Cover letter addressing:
• Your interest in AV and the position
• Your relevant experience and skills
• An example of driving integration of innovation for complex patient care
• A summary of your leadership approach and cultural reform ideas

Applications must be submitted by 11.59pm AEST on Tuesday 30 September 2025 via the AV Careers Centre website. Emailed applications will not be accepted.

Note: AV is an equal opportunity employer. If you require a reasonable adjustment to support your application, contact recruitment@ambulance.vic.gov.au.