Care Team Manager

A$150,000.00/yr - A$160,000.00/yr

About us

Hi there We're Five Good Friends, an approved aged care and NDIS service provider. We help our Members live vibrantly in their own homes by wrapping a care team around them and their families. Our innovative software coordinates in the background so our teams can focus on what matters most - delivering exceptional care. We're proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people. As we grow to meet increasing demand - over 30,000 home visits a month – our care and management needs are also growing… that's where you come in.

About the Role

In this important leadership role, you'll report directly to the Head of Care and Quality and lead a team of Care Team Leaders. You'll guide and support them to deliver safe, high-quality, person-centred services for our Members. Your voice and actions will help shape a positive, engaged team culture while contributing to the growth and strategic direction of our care and support services.

The core responsibilities of the role include:

• Lead and support Care Teams to deliver high-quality, person-centred services aligned with organisational standards.
• Oversee the safe, effective, and meaningful care in your teams, ensuring they exceed Aged Care and NDIS requirements.
• Manage escalated incidents and complaints.
• Provide expert guidance on complex care issues to drive measurable outcomes.
• Champion quality, safety, and continuous improvement through governance and policy, and work collaboratively with colleagues to drive needed change.
• Manage team resourcing and workload to support workforce sustainability.
• Mentor Team Leaders to enhance engagement, satisfaction, and development in our people.
• Partner with your Head of Department and the People Team to forecast and plan workforce needs.
• Contribute to strategic initiatives and tech enhancements for better Member and Helper experiences.
• Lead accreditation and certification readiness.
• Monitor and achieve performance goals, balancing growth, stability, and sustainability.

Do you have what it takes?

• Tertiary qualification in a health-related field (e.g. nursing, allied health, social work).
• Proven leadership of multidisciplinary teams delivering safe, high-quality care and support.
• Demonstrated innovation in care delivery with measurable consumer outcomes.
• Senior experience in Commonwealth-funded aged care and NDIS community supports.
• Track record of driving innovation, efficiency, and growth in privately funded services.
• Strong understanding of Aged Care Quality Standards and NDIS Practice Standards, with experience aligning team activities to policy and process.
• Skilled in service development, strategic planning, and creative problem-solving.
• Adaptable leader committed to leveraging technology in a dynamic care environment.
• High-level customer service and person-centred care focus.
• Passionate about improving outcomes for Members, their families, and colleagues.
• Full working rights in Australia and NDIS Worker Screening clearance (or willingness to obtain).

What\'s in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

• Competitive salary that reflects your skills and experience.
• Flexible work arrangements – based at our South Brisbane HQ, with the option to work from home a few days a week once you have settled in.
• Annual $500 health & wellbeing allowance – spend it on anything that supports your wellbeing outside of work.
• Extra leave – enjoy 4 weeks of annual leave, plus an additional day each year after your second year. Access to Pandemic Leave and the option to purchase extra leave.
• Employee Assistance Program – free, confidential counselling and support services.
• Parental leave support – top-up wage payments for eligible caregivers, plus superannuation top-ups for primary caregivers during unpaid leave.
• Five Good Friends membership – one free plan covering Care Management fees for a loved one.
• Exceptional workplace culture – our employee engagement score is 17% above the industry average and 7% above the top 25% benchmark.
• Okinawa reward trip: After 5 years of continuous service, a fully paid trip to Okinawa, Japan, including return flights, 5 nights' accommodation, and transfers.

Find out more about Five Good Friends here:

https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

We respectfully request no communication from external agencies or recruiters.

• Mid-Senior level

• Full-time

• Management and Health Care Provider

• Hospitals and Health Care, Community Services, and Non-profit Organizations

Find out more about Five Good Friends by visiting our site.