Field Clinical Specialist Manager

About the Role

The position of Field Clinical Specialist Manager – Electrophysiology (FCSM) is to lead the day-to-day activities of the Clinical Specialist team in the South, to drive clinical excellence through developing the Clinical Specialist team and responsible for leading, coaching and developing the Clinical Specialist team to achieve optimal patient outcomes. Additionally, the FCSM ensures team members stay up to date with industry, competitor and product knowledge.

The FCSM will frequently work in close collaboration with Territory Managers and other commercial leaders to ensure effective and efficient clinical case coverage across the region based upon the clinical customer needs. This includes collaboration across both the EP team (cases) and CRM team as hybrid (EP & CRM) Clinical Specialists may report to and/or work to support EP cases under the general leadership of the FCSM.

The FCSM works closely with the Clinical Educators – Electrophysiology to achieve alignment between online, formal, hands on and didactic training courses (facilitated by the Clinical Educator), and in-field clinical coaching to achieve clinical excellence with FARAPULSE, RHYTHMIA, Access Solutions products, and where appropriate POLARx, LABSYSTSEM PRO and any new electrophysiology technologies launched by Boston Scientific.

Key Responsibilities

The key responsibilities outlined below rely on the ability to utilise technical expertise and experience within the field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to lead the Electrophysiology team to be able to:

• Provide clinical support including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
• Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias
• Develop and maintain a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
• Support Boston Scientific team members on cases face to face (or remotely) and providing support where required on training / advice to clinical team members on clinical attributes / techniques associated with Boston Scientific electrophysiology products including:
  • Providing guidance to the clinical specialists to effective deliver clinical support for: FARAPULSE, OPAL, LAB SYSTEM PRO, MAESTRO 4000, METRIQ, plus support for the full range of Boston Scientific EP Catheters

People Development

• Responsible for supporting a high performing team and facilitating a positive winning spirit and collaborative culture.
• Identifying and attracting Clinical Specialists and supporting their onboarding into the team and organisation
• Proactively applying own technical knowledge and experience to coach team members in the field and providing constructive feedback, identifying training needs to support and achieve individual and business goals as well as development objectives
• Drives positive employee engagement and team culture within the team and across the EP division

Building and Maintaining Relationships

• Builds and maintains strong relationships and understanding of customers
• Maintains contact with major accounts and key relationships
• Supports key customers with education forums
• Attends and participates in customer, company and industry sponsored events and meetings
• Develops and maintain relationships with functional areas

Clinical Excellence

• Be a subject matter expert in the product portfolio and can differentiate each product line against competitor products
• Continual development and maintenance of clinical knowledge through published literature, conference addresses and local clinical expertise
• Shares clinical and technical experiences in a way that motivates others and teaches applicable skills
• Knowledge shares and coaches others in the field through actively partnering with team members on cases
• Coaches team members to provide case support to support the sales plan & strategy
• Actively supports divisional initiatives to achieve business strategies and goals through the Clinical Specialist team

Business Processes

• Provides input into Salesforce over Account potential and Customer behaviour based on defined market segmentation
• Applies business practices and methods in own job function
• Ensures Clinical Specialist team integration with related areas to deliver programs, services and results
• Works as part of a larger group on Therapy Development by identifying the referring network to increase patient flow in relation to Strategic Business Partnerships & KOLs
• Supports Territory Managers with KOL management

Collaboration

• works collaboratively with Business Development and Sales team to ensure clinical services and programs are delivered to clinical stakeholders
• Arranges, plans and executes agreed training and proctoring activities
• Works as part of a cross-functional team between Sales, Marketing and Clinical teams to achieve required business outcomes
• Creates an environment for the team to share knowledge and ideas.

Customer Development

• Engages customer on product clinical advantage and benefits to patient and offers exceptional clinical and procedural value to drive customer confidence particularly with new product launches
• Provides feedback and contributes to business objectives, contracts and tenders where appropriate

Other

• To represent Boston Scientific values and integrity
• Works on projects etc as needed to support the BSC business
• Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services

Key Competencies Required for SuccessPeople Development

• Attracts, develops, manages and retains talent. Holds self and others accountable for making continuous progress against development objectives.
• Builds and develops an engaged team and creates a culture of respect and accountability. Creates a sense of energy, excitement and personal commitment to the organisation through empowerment and recognition.

Functional Knowledge

• Requires in-depth understanding and application of concepts, procedures and practices within own job function; has broad experience in applying this knowledge in a variety of situations.

Planning & Execution

• Sets plans with clear deliverables, milestones and accountabilities, aligned with the division.
• Has a results oriented mindset; creates a sense of urgency and ownership amongst team to achieve goals.

Relationship Building & Influence

• Builds and maintains effective external as well as internal networks that add value in achieving work related goals.
• Skilled in building rapport with a wide variety of individuals.
• Influences and motivates others. Wins support and acceptance for proposed changes and ideas through consideration of key stakeholder needs.

Collaboration & Communication

• Models and promotes collaboration and works effectively with others to achieve goals. Involves others, where appropriate, in decision making.
• Creates an environment which promotes honest and open communication and information sharing amongst the team. Listens actively and encourages expression of ideas.

Your Experience and Skills

• Previous leadership success / experience is highly regarded, however less experience will be considered for an exceptional candidate.
• Proven technical experience in Electrophysiology and Cardiac Rhythm Management
• Demonstrated commercial track record of success
• Proven experience in mentoring and coaching others
• Experience in developing a collaborative team environment that displays core values
• Ability to plan and prioritise a flexible work schedule
• Tertiary qualification in life sciences or business management (desirable).
• Ability to undertake regular domestic travel (required).
• Aptitude for acquiring and further developing technical knowledge.

Why Choose Us?

• Great Place To Work Certified in 2024 & 2025
• Best Workplaces for Women in 2024 & 2025
• Inclusive Employee Resource Groups
• 2 Wellbeing Days per year
• Discounted health insurance
• Ability to purchase additional Annual Leave
• Employee Stock Purchase Plan
• Access to Employee Assistance Program

Requisition ID:610186

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