Service Quality Specialist

2 weeks ago

Melbourne, Victoria, Australia BYD Australia & New Zealand Full time

Join to apply for the Service Quality Specialist role at BYD Australia & New Zealand

3 days ago Be among the first 25 applicants

Join to apply for the Service Quality Specialist role at BYD Australia & New Zealand

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About The Role

Based in BYD's Melbourne office in Mulgrave, this role will support our Quality Assurance Team. On offer is a Quality Engineer position and your day-to-day duties will include but not be limited to:

  • Conduct Dealership Service Evaluation (DSE) activities across Australia and New Zealand to assess service quality and performance; analyzing results and work closely with channel sales teams to identify service gaps; driving continuous improvement and recommend actionable solutions.
  • Report critical issues identified through market service surveys and ensure timely follow-up on corrective actions and resolution.
  • Collect, compile, and analyze Net Promoter Score (NPS) data on a regular basis to monitor customer satisfaction.
  • Engage in cross-functional collaboration to ensure the effective and timely implementation of improvement measures.
  • Maintain comprehensive records and prepare detailed reports using Excel and other data analysis tools.
  • Stay current with industry trends, benchmarks, and best practices to support ongoing enhancements in service quality standards.

Key Requirements

  • Bachelor's degree or higher in business and related field.
  • Minimum of 2 years' experience in sales, preferably within the automotive industry
  • Proficient in data analysis tools, particularly Microsoft Excel.
  • Strong written and verbal communication skills in English.
  • Willingness and ability to travel frequently within Australia.
  • Demonstrated problem-solving abilities with a high level of attention to detail.
  • Proven ability to work effectively in cross-functional teams and manage multiple priorities in a fast-paced environment.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionQuality Assurance
  • IndustriesMotor Vehicle Manufacturing

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