National Account Manager

An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

About The Role

Reporting to the National Sales Manager – Government, this role will manage a portfolio of key Government clients focused on business excellence and sustainable growth based in our Canberra Office.

Key Responsibilities

• Manage multi-level client relationships, negotiations and sales cycles
• Project Manage client implementation & relationship management requirements ensuring high levels of satisfaction
• Grow the Government portfolio within Canberra
• Lead presentations and account performance reviews aligned with contractual KPIs and client business improvement initiatives
• Develop strategic account plans to optimise opportunities for growth
• Maintain accurate records including client intelligence and CRM activity
• Develop initiatives that improve performance and increase efficiencies
• Acquire new business including presenting and closing opportunities

About You

• Demonstrated success in a similar senior national account management role in a B2B or Government environment
• Proven track record in Client Relationship Management and Sales Retention and Growth
• Ability to analyse market trends, competitor positioning, and customer behaviour to inform sales strategy
• Use reporting tools and CRM (Hubspot) analytics to measure pipeline health, conversion rates, and margin performance
• Make informed decisions based on customer data, financial metrics, and sales performance KPIs
• Adapt quickly to market changes, internal restructuring, or shifts in customer demand
• Lead customers through change with clear communication and planning
• Deliver compelling sales presentations and business cases to executive-level audiences

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Birthday, Paid Parental Leave and Purchase Leave available
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you'll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we're ready to welcome you onboard