Office Administrator

3 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Office Administrator - O'Brien Plumbing North Wollongong (NSW)

O'Brien Plumbing North Wollongong is seeking a motivated and organised Office Administrator to join our team. We are a reputable and growing plumbing business, committed to providing excellent service and quality workmanship to our clients. If you are a dynamic individual with strong communication skills and a keen eye for detail, we want to hear from you

Key Responsibilities
  • Administrative Support: Manage day-to-day office operations, including answering phone calls and responding to emails.
  • Scheduling and Coordination: Organise and schedule plumbing appointments, and communicate job details with both clients and the plumbing team.
  • Customer Service: Act as the first point of contact for customer inquiries, providing friendly and efficient service.
  • Data Entry: Accurately maintain client records, job sheets, and company documentation using Simpro management software.
  • Payments: Process customer payments.
  • Inventory Management: Assist in ordering and tracking plumbing materials to ensure availability.
  • Compliance and Documentation: Maintain and file compliance documents, safety records, and licences in line with industry regulations.
  • Reporting: Assist in preparing job progress reports, and other key administrative documents as needed.
  • Team Support: Provide administrative support to management and assist in coordinating with the plumbing team to ensure jobs run smoothly.
  • Simpro Management: Use Simpro software to manage job scheduling, track project progress, create quotes and invoices, and monitor overall business operations.
  • General Office Duties: Maintain a clean and organised office environment, and undertake any additional tasks as directed.

Key Skills & Qualifications:
  • Strong communication and customer service skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Experience with Simpro or similar business management software is highly desirable.
  • Ability to prioritise tasks and manage time effectively.
  • Social media experience is a bonus but not essential.
  • Attention to detail and high level of accuracy in data entry.
  • Ability to work both independently and as part of a team.
  • Prior experience in a similar administrative role (experience in the trades or plumbing industry is advantageous but not essential).

If you answered YES and want Full Time hours then we would like to hear from you

This is a terrific opportunity to work with a small close knit team. Apply Now.

Apply Now
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