Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia Bravix Full time

Bravix connects high-potential businesses with fast, flexible capital. Through our investor network and tailored funding model, we help companies grow without the friction of traditional finance. We're scaling quickly and building a world-class team to deliver exceptional outcomes for both founders and funders.

About the Role

We're looking for a proactive, relationship-drivenCustomer Success Managerto lead client onboarding, engagement, and long-term success. You'll work closely with funded businesses to ensure a smooth experience, from their first capital deployment through ongoing support. Your job is to drive satisfaction, reduce churn, and help clients make the most of their partnership with Bravix.

What You'll Do

Own and manage the post-funding customer experience across onboarding, adoption, and support

Act as the main point of contact for a portfolio of clients, building trusted relationships

Monitor usage, performance, and repayment progress; proactively address risks or issues

Deliver insights and education to help clients deploy capital effectively

Collaborate with sales, underwriting, and marketing to provide a seamless client journey

Gather feedback to inform product and process improvements

Track satisfaction metrics, retention, and client health scores

What We're Looking For

2–5 years experience in customer success, account management, or client services

Strong communication, listening, and relationship-building skills

Ability to manage multiple accounts and priorities in a fast-paced environment

Familiarity with CRM tools (HubSpot, Close, or similar) and customer success platforms

A consultative, empathetic approach to helping clients succeed

Comfort with basic analytics and business metrics

Bonus Points For

Experience in fintech, B2B SaaS, or working with small-to-mid sized businesses

Exposure to funding, lending, or capital management services

Background in operations, sales support, or onboarding programs

Why Join Bravix

Competitive base salary with performance incentives

Remote flexibility and modern tools to help you thrive

Opportunities for advancement and skill development

A mission-driven culture focused on impact and speed

Work with ambitious founders and investors who trust us to help them grow

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