Assistant Store Manager

People & Culture Business Partner | Fashion & Lifestyle | APG&CoAbout JAG

JAG is a contemporary Australian brand known for high-quality, versatile wardrobe staples inspired by a relaxed coastal lifestyle. We create timeless, comfortable pieces that effortlessly transition from work to weekend, focusing on fit, design, and practicality.

Committed to sustainability, we use natural and certified fibres, including organic cotton, and prioritize quality craftsmanship to deliver durable, thoughtfully made garments season after season.

Description of the Role

JAG is seeking a motivated and experienced Assistant Store Manager to support the leadership of our new Kotara store. Reporting directly to the Store Manager, you will play a key role in helping to deliver outstanding customer experiences, meet sales targets, and maintain the high standards of the JAG brand.

You will support the Store Manager by overseeing day-to-day operations, coaching and motivating the team, and ensuring the store runs smoothly and efficiently. This is a hands-on leadership role requiring strong communication skills and a passion for retail excellence.

Part-Time Role - 20 to 25 hours per week with option to increase during peak trade.

Key Responsibilities

1. Customer Experience
   • Help foster a customer-first culture by supporting excellent brand presentation and customer service.
   • Address customer issues promptly and effectively, escalating when needed.
   • Assist in delivering engaging brand stories and maintaining visual merchandising standards.
2. Sales and Profitability
   • Support the Store Manager in achieving sales and profitability targets.
   • Assist in monitoring sales performance and contribute ideas to improve store results.
   • Help optimise labour scheduling to align with sales and budget goals.
3. Team Leadership
   • Assist in leading, coaching, and motivating the store team to deliver high performance.
   • Support recruitment, onboarding, and training initiatives.
   • Maintain open communication with the Store Manager and contribute to a positive store culture.
   • Help conduct regular performance feedback and support development opportunities.
4. Operational Management
   • Assist in overseeing daily store operations including stock management, visual merchandising, and compliance.
   • Ensure all workplace health and safety standards are upheld.
   • Support the completion of retail compliance audits and store administration tasks.
   • Stay informed on company policies and procedures and help ensure the team adheres to them.

Key Performance Indicators

• Contribute to achieving sales and profitability targets.
• Help maintain high standards of store presentation and customer satisfaction.
• Support a motivated, well-trained, and engaged team.
• Assist in ensuring compliance with WHS requirements and completion of training.

Personal Attributes

• Strong communication and interpersonal skills.
• Team player with a proactive, hands-on leadership style.
• Flexible, adaptable, and solution-focused.
• Customer-centric with a passion for delivering outstanding retail experiences.

Experience

• 2+ years in retail leadership, preferably in an assistant or supervisory role.
• Experience coaching and motivating teams to meet targets.
• Familiarity with retail operations and visual merchandising.

Competencies

• Supportive leadership and the ability to motivate teams.
• Commercial awareness and a focus on achieving sales results.
• Strong organisational and problem-solving skills.
• Ability to collaborate effectively with the Store Manager, Retail Manager, and wider teams.
• Commitment to upholding brand values and delivering consistent customer experiences.

Why Join JAG?

As part of the APG family, you'll enjoy plenty of exciting rewards and benefits, including:

• 50% discount on all brands
• Generous clothing allowance per year
• Monthly and seasonal bonus potential
• Employee Assistance Program for you and your family
• Recognition and Service awards
• Employee Referral Program
• APG Academy – a structured training and development program to grow your career

Style your career in a new direction — apply now and join our talented team.

Job Details

• Location: Newcastle, New South Wales, Australia
• Employment type: Part-time
• Seniority level: Associate
• Job function: Management, Sales, and Customer Service
• Industries: Retail Apparel and Fashion

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