Technical Support Officer

3 weeks ago

Brisbane, Queensland, Australia Colliers Full time
Overview

Join to apply for the Technical Support Officer role at Colliers.

Direct message the job poster from Colliers.

Responsibilities
  • Identifying and proactively resolving IT issues, primarily for the Brisbane CBD, E&D & Gold Coast offices
  • Providing first and second level hardware and software support
  • Adhering to all processes and documenting procedures accordingly
  • Making recommendations on upgrades and replacements when necessary
  • Proactively building the IT brand via local delivery of customer facing technology initiatives
  • Involvement in IT projects
Qualifications
  • Some of the key technologies that this position will be supporting are:
  • Windows 10 and Windows 11
  • MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
  • Citrix
  • MS Teams
  • Audio and Visual (conferencing)
  • SCCM and Intune
To be successful in this role you will have
  • Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
  • A minimum of 3-5 years' experience in similar IT support roles
  • Be organized, with the ability to work autonomously with a busy and varied workload
  • Strong customer/client focus with excellent communication skills
  • Experience with hardware lifecycle management would be an advantage
  • Experience in working with Microsoft applications and a working knowledge of networks
  • Experience of building business relationships and servicing senior level management
  • Ability to confidently deliver any information session or training as required
  • ITIL V3 certification essential and V4 desirable
  • Windows 11 and Intune desirable
Application information

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you.

Please apply with your CV or call Kate Dobbie, Associate Director | Careers on 07 3026 3309 for more information. Applications will be accepted directly rather than via recruitment agencies.


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