Branch Operations Manager

Overview

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers' needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions. In recent years, we've seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers. In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We're looking for a hands-on, people-first Branch Operations Manager to lead our warehouse and transport operations in Launceston. With a team of up to 40 staff across drivers, pickers, store persons, this is a fast-paced and rewarding role where no two days are the same. You'll be responsible for lifting team capability, streamlining processes, and driving a cultural shift that empowers and energises your people.

If you thrive on operational variety, coaching others, and leading from the floor, this is your opportunity to make a real impact. The team is ready for a fresh chapter, and we're looking for someone who's up for the challenge.

Key Responsibilities

• Lead and support three direct Supervisors and their wider teams across transport, picking, and stock control.
• Oversee daily warehouse operations including dispatch, receipting, stock rotation, and HACCP compliance.
• Drive a cultural reset through coaching, clear communication, and consistent leadership.
• Coordinate stock movement, storage, and system receipting in partnership with the Stock Controller.
• Monitor and schedule vehicle and building maintenance.
• Manage site rostering, overtime tracking, and support payroll reporting.
• Promote and maintain a safe, compliant, and audit-ready environment.
• Be visible and approachable, earning team trust by leading from the ground up.

What We're Looking For

To thrive in this role, you will bring:

• Proven experience managing large, diverse teams (35-40 people) in a fast-paced operations or warehouse environment.
• A natural coach and leader, skilled in upskilling, mentoring, and getting the best out of your people.
• Hands-on and proactive you know your team, your stock, and your processes because you're involved in them.
• Strong communication and coordination skills across multiple functions and shift patterns.

Bonus (Nice to Have)

• Knowledge of Health & Safety regulations and a proactive approach to site compliance.
• Forklift Licence
• Medium Ridgid Truck licence

What Success Looks Like (6-12 months)

• A motivated and engaged team that feels supported, respected, and clear on their roles.
• Stock is rotated, receipted, and packed away accurately and on time, reducing pick errors and delays.
• Processes are tightened, out-of-stocks are minimised, and daily operations run smoothly.
• HACCP and site safety standards are maintained with confidence and consistency.
• You've earned the trust of your team by being on the floor, solving problems, and setting the tone for a positive culture.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let's celebrate successes.

Simplicity

Let's minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

If this sounds like your kind of challenge, we'd love to hear from you Click the apply button and submit your updated resume and a cover letter.

Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

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