Full Time

4 weeks ago

North Sydney Council, Australia Event hospitality & entertainment Limited Full time
Overview

Rydges North Sydney is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges North Sydney

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

About the Role

We are seeking a motivated and guest-focused Front Office Supervisor to join our team at Rydges North Sydney. In this pivotal role, you will support the Front Office Manager in leading the day-to-day operations of the front desk, ensuring a seamless and welcoming experience for every guest.

Key Responsibilities
  • Oversee daily front office operations, including check-ins, check-outs, and guest services.
  • Lead, train, and motivate the front office team to deliver exceptional service.
  • Assist with rostering, shift management, and ensuring adequate coverage at all times.
  • Handle guest enquiries, feedback, and complaints with professionalism and care.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Support the Front Office Manager in achieving departmental goals and KPI targets.
  • Maintain strong communication and coordination with other hotel departments.
Skills & Experience
  • Previous experience in a front office or supervisory role within hospitality.
  • Strong leadership and interpersonal skills with a hands-on approach.
  • Excellent problem-solving skills and the ability to remain calm under pressure.
  • Knowledge of hotel PMS systems (Opera experience highly regarded).
  • Flexible to work a rotating roster, including weekends and public holidays.
  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapidcareer growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Australia and NZ's largest and most diverse experiences company

Join Rydges North Sydney and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.


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