Operations Trainer

4 weeks ago

Melbourne, Victoria, Australia Acquire Intelligence Full time
Overview

Join to apply for the Operations Trainer role at Acquire Intelligence.

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

Why Join the A-Team

  • Coming for a career is encouraged; we promote internally
  • Employee referral bonus
  • 1000s of promotions every year (contextual); focus on growth and development
a Snapshot Of Your Role & Responsibilities
  • Facilitate classes for employee development
  • Review course curricula and provide feedback for continuous improvement
  • Ensure Training Quality Guidelines/Processes are followed
  • Provide the necessary documentation for all classes facilitated
  • Work with the Operations and P&C Manager to catalyze improvement with regard to employee development, and its execution & application
  • Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results
  • Evaluate classroom feedback to find ways on how to improve class facilitation
  • Conduct needs analysis, research and create new training initiatives to strengthen the skill set of employees
  • Design and develop instructional material for training courses that support employee development
  • Identify gaps and come up with action plans for improvement
  • Revise and improve existing materials to keep track with the developmental needs of employees
a Bit About You
  • Ability to build rapport, establish trust, and maintain a customer-centric attitude under pressure
  • Experience in a contact centre, BPO or fast-paced operations environment
  • Ability to comprehend and follow directions
  • Demonstrated strong computer skills
  • Complaint-handling experience
  • Work effectively as part of a team and independently, when required
  • Ability to communicate with professionalism, across all support platforms
  • Ability to meet deadlines
  • Excellent communication skills, with the ability to convey information clearly and professionally
  • Demonstrated ability to coach, mentor and influence employees at all levels
  • Strong attention to detail and commitment to following training quality guidelines and processes
  • Experience and competency in using learning management systems (LMS), presentation tools, and other training systems (beneficial)
What We Value
  • Curious and Clever: Smart questions spark smart solutions.
  • Entrepreneurial Energy: Think like an owner. Solve like a founder.
  • Fast with Intent: We move fast and deliver real results.
  • Laugh and Learn: We don't take ourselves too seriously, just our results.
Ready to Join?

What are you waiting for? Come for a career, stay for the fun Join the A-Team and experience the A-Life


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