Senior Service Advisor

2 days ago

Perth, Western Australia at Full time
Overview

WA Hino is part of Australia's largest and most dynamic automotive retailer, Eagers Automotive. With over 8,000 team members across 250 dealerships in Australia and New Zealand, we represent over 33 car brands and 11 truck & bus brands. We pride ourselves on delivering exceptional guest experiences and providing opportunities for our people to grow.

About the Role

We are seeking a motivated and experienced Senior Service Advisor to join our busy WA Hino team. This is a full-time role, ideal for someone with proven dealership or heavy vehicle service experience who is ready to take the next step into a senior position.

In this role, you\'ll be the key link between our customers and the service team, ensuring smooth day-to-day operations and mentoring junior advisors.

Key responsibilities:

  • Greeting customers and managing service enquiries
  • Booking and coordinating service appointments
  • Providing accurate estimates and explaining required work
  • Liaising with the workshop to ensure efficient workflow
  • Managing invoicing, warranty claims, and documentation
  • Supporting and mentoring the service advisor team
  • Delivering excellent customer service to build long-term relationships
Skills & Experience
  • Previous experience as a Service Advisor (truck/heavy vehicle experience highly regarded)
  • Strong communication
  • Developed leadership and mentoring skills
  • Excellent organisational and multitasking abilities
  • Mechanical knowledge to communicate confidently with customers
  • Strong customer service and problem-solving skills
  • Valid Australian working rights and current driver\'s licence
  • Senior role with leadership responsibilities
  • Ongoing training and professional development
  • Career progression opportunities within Eagers Automotive
  • Supportive team environment in a well-established dealership
How to Apply

To apply for this role, please submit your application via the link provided.

About Eagers Automotive

WA Hino is a part of Australia\'s largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience. We are an equal opportunity employer and would love to hear from you if the above details resonate with you

Eagers Automotive - Moving together.


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