Change Manager

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Job Description

At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you'll make an impact that is felt by all.

We're seeking a Change Manager for the Global Project Delivery System program of work to join our team. This role reports to the IS PMO Manager and will be a key player in the Global Project Delivery System program. The program aims to centralise GHD's project delivery platform, tools, and data management to ensure alignment with business needs while driving operational excellence. You will be working as an Information Systems change partner on the Project Delivery project team. The teams are based in APAC, but the work will be delivered globally, across the Enterprise. This role is for someone who thrives at the intersection of technology, process optimization, and culture change.

The program background: GHD is dedicated to raising the standard in project delivery and delighting our clients to support GHD's enterprise goal of being an upper quartile-performing organisation.

Primary Functions

• Work on a team to drive organisation-wide adoption of new processes, technology, and ways of working for those who deliver projects at GHD.
• Effectively manage interdependencies with a focus on identifying impacts and mitigating risks through key stakeholder engagement, training, and communication.
• Develop and implement change management approach in conjunction with the overall Program project and change plan.
• Ensure the Delivery System Program is executed in alignment with the IS Change Management Framework by implementing and governing its methodology across all initiatives within the program.

Key Responsibilities

• Oversee end-to-end change management activities for projects within the Project Delivery System Program, including impact assessments, stakeholder engagement, and readiness planning.
• Collaborate with Portfolio Change team to identify and address change impacts and implement mitigation strategies.
• Co-create and execute comprehensive communication and change strategies tailored to both project-specific and broader business needs, ensuring clear and timely messaging.
• Co-create overall training approach, including conducting training needs analysis, creating learning materials, and coordinating training delivery to support effective change adoption.
• Facilitate workshops and engagement sessions to gather feedback, address concerns, and refine change management approaches throughout the program lifecycle.
• Provide regular updates on progress, key risks, and outcomes to the IS PMO Manager and broader Portfolio level Change team offering actionable insights and recommendations.
• Role model a culture of change readiness and continuous improvement.

Skills And Competencies

• Experience leading change management for complex, large-scale global projects, particularly in business process, system, and technology implementations.
• Expertise in change management methodologies, tools, and techniques to drive adoption and maximise business outcomes.
• Strong planning, analytical, and problem-solving skills, with the ability to manage complex, multifaceted change scenarios.
• Exceptional communication skills with experience in developing and delivering multi-channel communication plans and messages.
• Strong stakeholder management skills, with experience engaging leaders and managing organisational sensitivities.
• Ability to effectively manage competing priorities, maintain composure under pressure, and drive results.
• Deep understanding of organizational culture and business processes improvements.

Experience And Qualifications

• Bachelor's degree in Business, Management, IT, Communications, or a related field.
• Minimum of 7 years' experience in change management, with a focus on executing change in IT projects and programs.
• Proven experience leading enterprise-level change initiatives and driving large-scale adoption.
• Certification in change management methodologies preferred (e.g., Prosci, ADKAR).
• Proficiency with collaboration tools such as MS Teams and Microsoft 365.
• Experience working in a consulting or engineering environment is advantageous.

Interested? Apply now. Contact: Lloyd Hall-Towers

GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities. GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility, and productivity where our people can thrive. We respectfully ask that no agency resumes be presented at this stage.

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