Service Catalogue Designer

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* We will only be considering Australian Citizens and Permanent Residents for this role*

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We're looking for a proactive and detail-driven Service Catalogue Designer / Specialist to lead the creation, publication, and ongoing optimisation of Enterprise Business (EB) service catalogues. In this role, you'll be responsible for ensuring our catalogues reflect contracted customer services accurately, while also enabling automation, faster fulfilment, and reduced cost-to-serve.

This position sits at the heart of EB's transformation efforts—collaborating with stakeholders across Product, Sales, Transitions, and Delivery to drive service reuse, consistency, and operational enablement through well-structured catalogue offerings. You'll also play a critical role in shaping how new product services are tested, documented, and published into platforms like ServiceNow

Your Day-to-Day:

Define and maintain the structure of the EB Service Catalogue, ensuring services are accurately represented, aligned to contracts, and reusable across accounts.

Collaborate with Product, Sales, and Transitions teams to align service entries with delivery and operational expectations.

Manage catalogue documentation, workflows, templates, and wireframes for product constructs, ensuring new services are efficiently published and maintained.

Oversee UAT testing and readiness for newly onboarded services into the catalogue ecosystem.

Use tools like ServiceNow, Jira, and Excel to govern catalogue quality, interface with platform teams, and drive reporting and improvements.

Monitor operational usage of catalogues and lead efforts to optimise accuracy, reduce fulfilment time, and support EB's automation goals.

What We're Looking For:

5+ years of experience in Managed Services or a service operations environment, with a focus on network, voice, or ICT service delivery.

Experience managing or contributing to enterprise-level Service Catalogues, ideally in ServiceNow.

Proficient in Jira, Excel (intermediate/advanced), and familiar with UAT processes and structured testing approaches.

ITIL V3 Foundation certification required; tertiary qualifications in IT, Engineering, or similar fields desirable.

Strong stakeholder engagement and governance experience, with the ability to influence across technical and non-technical teams.

Exposure to commercial and contractual considerations relating to catalogue services highly regarded.

What's in it for you?

3 days in the office, 2 days remote – with flexible hours to suit

Inclusive gender neutral paid Parental Leave of up to 16 weeks

Competitive leave including 2 additional 'Connected Leave' days

All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'

Own your own growth by accessing an extensive online and facilitator led learning catalogue.

Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Ready to take the first step in your tech career? Apply now

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.