Sales Customer Advisor

3 weeks ago

Melbourne, Victoria, Australia JCT600 Ltd Full time
Overview

Join to apply for the Sales Customer Advisor role at JCT600 Ltd at our Audi dealership in Doncaster. You will be responsible for building rapport with customers and converting enquiries into sales, ensuring the best service from showroom entry to handover of the new car.

If you are already in a Sales Assistant, Retail Advisor or Sales Executive role, or have been in the past, this is a fantastic opportunity to join an industry leading business focused on your development in a supportive and flexible environment.

Responsibilities
  • Delivering an outstanding level of customer service at all times, ensuring the highest standard of courtesy and integrity when interacting with customers and the public, to deliver the highest level of customer experience.
  • Establishing strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
  • Maintaining clear, accurate and branded communication with customers through all contact channels.
  • Actively set out to achieve and exceed departmental objectives.
  • Follow all internal procedures to ensure all vehicles are handed over at the time and in the condition agreed with the customer.
  • Ensuring all Brand standards are always adhered to.
Qualifications
  • Previous experience within a sales or customer service orientated environment. You might be in a customer facing role or have experience speaking with customers and want to move to the next level or into a different industry.
  • A can do attitude with a winning mentality, with the drive to be the best.
  • A customer centric approach, always striving to deliver service above customer expectations.
  • Exceptional customer facing and interpersonal skills to handle difficult situations professionally.
  • A valid driving licence free from excessive penalties.
Training and development

JCT600 has developed a fast track course designed to provide confidence and competence in delivering a seamless and personalised sales experience that is compliant and professional. Training may include brand accreditation courses and Vehicle Sales NVQ levels 2 and 3.

Benefits and career development

We offer a range of benefits and development opportunities, including a competitive salary and bonus scheme, life assurance and a company pension, annual leave plus bank holidays, maternity/paternity leave, training and leadership development programmes, and other staff benefits.

EEO statement

JCT600 provides equal opportunity to all candidates and employees. We are committed to diversity and inclusion and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Automotive

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