Client Success Manager

3 weeks ago

Sydney, New South Wales, Australia KOR Financial Inc. Full time

We're looking for a Client Success Manager to work with our clients across all phases, from pre-sales to relationship management, to provide them with an exceptional and differentiating experience. You'll be part of a scaling company of experts in their fields, with a clear focus and ownership space. If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey started in the US, with expanded services covering Canada, UK, EU, Australia, and Singapore. Join a scale-up that offers growth and ownership opportunities.

KOR is built on leading-edge cloud technology, developed by industry domain experts and world-class in-house engineering. Our mission is to innovate B2B trade servicing, starting with regulatory reporting, to address a global wave of mandated changes affecting all market participants involved in OTC derivatives transactions. We solve complex problems by bringing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for clients.

Teamwork and a laser focus are central to our culture. We believe small, independent teams with deep expertise achieve better results and foster responsibility and career growth. Our mantra is to work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the primary contact for our clients, leveraging automation, self-service, and on-demand knowledge to deliver premium value. You will work closely with clients at all levels and collaborate internally to create joyful experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include:

  1. Being the primary contact for client inquiries related to business, domain, product, and technical issues.
  2. Review, validate, and triage technical escalations.
  3. Drive account growth by expanding revenue through pre-sales and existing client opportunities.
  4. Enhance client lifetime value through increased product adoption, satisfaction, and health scores.
  5. Participate in KOR working groups as needed.
  6. Define and optimize the client lifecycle by implementing programs to improve engagement based on segmentation, fostering a culture of continuous improvement.
About you

You are eager to influence client experiences and business outcomes. You thrive in collaborative, team-oriented environments, take ownership, and focus on results in a fast-paced, mission-driven setting.

Additionally, you meet these criteria:

  • +4 years of experience in OTC Derivatives or Regulatory Reporting (preferably vendor or back office).
  • You are client-obsessed and committed to achieving the best outcomes for clients.
  • You possess excellent communication, analytical, and organizational skills.

At KOR, cultural fit is vital. We seek open-minded, humble, driven, communicative team players to join us.

What we have to offer
  • Culture of trust, empowerment, and constructive feedback
  • Competitive salary
  • Fully remote work environment
  • Opportunities aligned with your ambitions and skills
  • We are open to hearing what else is important to you

We are committed to supporting your growth, listening to your needs, and helping you achieve your goals. If you're looking to grow professionally and be valued for your contributions, join us.

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