Manager, Loyalty

5 days ago

Melbourne, Victoria, Australia NAB Full time
Overview

Join to apply for the Manager, Loyalty role at NAB

As a Manager, Loyalty, you will be part of the Personal Everyday Banking (PEB), that's doubling down on customer obsession.

Responsibilities
  • Lead the campaign management and execution stream to deliver 1:1 and mass loyalty offers and benefits to enrolled NAB Goodies customers.
  • Lead the end to end campaign planning, delivery and execution including optimisation, insights and performance tracking.
  • Use performance, insights and data to increase customer engagement and redemptions with the Goodies program.
  • Proactively manage the go to market strategy, assets, content and creative management across channels.
Qualifications
  • Demonstrated experience in a Senior Loyalty Program Management role coupled with campaign management experience, preferably within Financial Services.
  • Proven experience and knowledge of market and competitor analysis.
  • Marketing and campaign delivery experience.
  • Proven experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, can stress test plans and strategies.
  • Financial modelling experience and knowledge of Agile ways of working (desirable).
  • Proactive approach to problem-solving with proven analytical capability, attention to detail, and ability to work in a collaborative and inclusive team environment.
About NAB and Inclusion

We're a diverse and inclusive workplace. We strive to be customer-centric and foster an inclusive environment where all NAB colleagues' backgrounds and identities are understood, respected and celebrated.

For details on the recruitment process, accessibility, please visit the NAB careers site. For adjustments contact the NAB Careers team at nab.careers@nab.com.au.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing and Sales
  • Industries: Banking

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