Settlements Officer

3 weeks ago

Sydney, New South Wales, Australia Cuscal Limited Full time
Overview

Settlements Officer to join Cuscal's Shared Services team. Shared Services is the domain within the Product Division that owns common assets and functions across the division. The Settlements team manages day-to-day operations for Settlements with clients and Core Banking Services, working across all payment types to meet cut-off times and client/financial institution requirements. Reporting to the Senior Manager, Operations, the role supports settlements across Visa, MasterCard, Bpay, and other schemes, with a focus on accuracy, timely action, and ongoing improvement.

Responsibilities
  • Handle the settlement and reporting across all payment types (Visa, MasterCard, Bpay, etc.).
  • Build relationships and liaise with internal stakeholders, clients, other Financial Institutions, Vendors and Scheme.
  • Action and respond to client service requests and other internal requests in a timely, accurate manner to meet SLAs.
  • Identify and escalate issues and concerns, client complaints, service failures, supplier failures or non-compliance to Cuscal policy.
  • Contribute towards quality assurance policy and continuous improvement in the Team.
  • Project-related duties as required (onboarding of Clients, implementation of new initiatives and scheme mandates).
  • Ensure internal and external SLAs are maintained and that delays are communicated promptly.
  • Aim for zero-settlement error risk and maintain high levels of improvement in partnerships with clients.
Qualifications & Attributes
  • High level of accuracy, numeracy, and attention to detail.
  • High level of enthusiasm and a willingness to learn.
  • Ability to follow procedures to meet deadlines; Advanced Excel skills desirable.
  • Strong technology experience and ability to master multiple systems and applications.
Employment details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Administrative
Why Cuscal?

We are in the rapidly evolving world of payments and are committed to a diverse and inclusive workplace. We support flexible work arrangements through a hybrid model and offer a wide range of educational, financial, lifestyle, health and wellbeing benefits.


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