Nional Business Development and Intake Manager

National Business Development and Intake Manager

NDIS - National Business Development and Intake Manager:

We are seeking a proactive and experienced National Business Development and Intake Manager to join our team. In this pivotal role, you will provide operational leadership and management across all NDIS services, ensuring inclusive outcomes for individuals and families accessing our disability service. You will be responsible for managing initial assessments, intake, and onboarding of new participants, as well as driving business growth through strategic sales and marketing.

The Opportunity:

Reporting to the General Manager, the Business Development Manager will drive and deliver Gratitude's growth strategy to support more people to live happier, healthier and more independent lives. The role is responsible for generating, nurturing and converting leads through highly developed relationship management skills in a defined region and being an outstanding brand ambassador while working closely with the Workforce & Operations network, BD network and Service Delivery team.

• Leading and contributing to a market leading national growth and sales culture
• Building and managing processes for relationship management, and nurturing and converting business opportunities
• Establishing and building and maintaining strong and sustainable relationships with funding bodies and relevant stakeholders
• Identifying, triaging, assessing, and onboarding clients while ensuring a positive experience
• Coordinating with the operations and support divisions and ensure seamless client onboarding and service delivery
• Owning conversation targets and plans across all stages of customer journey
• Generate and convert leads through sales and marketing initiatives
• Build and maintain strong local community and referral networks
• Manage the initial assessment, intake, and onboarding processes for new participants
• Provide advice and information to potential clients, careers, parents, and families
• Foster positive working relationships with external stakeholders
• Prepare monthly reports for the General Manager
• Maintain clear and accurate records
• Drive business development and recruitment initiatives
• Identify and secure new SIL homes/properties for participants
• Supervise support staff and services, ensuring positive support for participants
• Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals
• Manage the SIL Participant onboarding process
• Support participants, families, and carers in understanding and accessing our services and policies
• Act as the 'face' of the business, building brand awareness
• Network across the disability and community care sector
• Attend Expos, Forums, Open days, and Networking events to promote our support services

• National Police Records Check
• NDIS Worker Screen or willingness to obtain
• Evidence of work rights
• Preparedness to undertake some intra and interstate travel
• Bachelor's degree in Business Administration, Marketing, Health Services Management, or a related field (or equivalent experience)
• Proven experience in a Business Development role within the community disability space
• Adept understanding and knowledge of the NDIS, Disability and Aged Care sectors
• Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders
• Previous experience transitioning NDIS participants from hospital
• Demonstrated ability to work with a high level of independence and autonomy
• Well-developed time management skills ensuring stakeholder expectations are met
• High level of written and verbal communication

• Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
• Friendly team environment with a great community care spirit
• Employee Assistance Program for staff and their families

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