Guest Experience Host

2 weeks ago

Melbourne, Victoria, Australia Travel + Leisure Co. Full time
Overview

Join to apply for the Guest Experience Host role at Travel + Leisure Co.

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Melbourne team as a full time Guest Experience Host today

How You'll Shine

Responsibilities
  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department related paperwork
  • Using all communication equipment including telephones, facsimiles and computers
  • Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
  • Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
  • Clearly articulate the benefit of traveling within Wyndham Destinations community
  • Meet targets and KPI's as set by the business
  • This role requires you to be available for weekend and public holiday shifts
What You'll Bring
  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Have the ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays
Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Design, Art/Creative, and Information Technology
Industries
  • Hospitality

We're unlocking community knowledge in a new way. We're committed to equal opportunity; all applications will be considered for employment without regard to protected characteristics. If you require any reasonable accommodation to complete your application, please contact us.


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