Director of Retail Operations

Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand we are making an impact for Pets, People and the Planet

At Petstock we live and breathe our values every day, proud of our family‑centred culture, where authentic leadership, innovation, and collaboration are at the heart of everything we do

As Director of Retail, you will play a pivotal role in shaping and delivering Petstock Groups strategy across our network in Australia and New Zealand, leading talented teams across Marketing, Merchandise, Store Development Pet Health and Retail Operations.

In this role, you will be tasked with shaping and delivering Petstock Groups future retail and merchandising strategy, with a major focus being accelerating our digital growth through e‑commerce, loyalty, and marketplace channels, while strengthening brand recognition and expanding market share.

Your contribution to our growth

●Shape and deliver Petstock Groups future retail and merchandising strategy, with a strong focus on digital growth through e‑commerce, loyalty, and marketplace channels.

●Building and leading high‑impact commercial partnerships, driving supplier collaboration and value creation across Australia and New Zealand.

●Providing strategic oversight of core business functions; Marketing, Merchandise, Store Development, Pet Health, and Retail Operations, ensuring seamless alignment with business objectives.

●Championing innovation to simplify processes, enhance productivity, and create outstanding experiences for customers and team members.

●Taking accountability for business performance, delivering strong outcomes across Sales, EBIT, VOC, VOT, stock loss, and safety.

●Inspiring and empowering teams through transparent, values‑driven leadership, fostering a collaborative, entrepreneurial, and customer‑first culture.

What we are looking for…

●A proven track record as a senior retail leader, delivering strong commercial outcomes and sustainable growth.

●Strong commercial acumen with the ability to expand market share, enhance customer value, and improve efficiencies through strategic innovation.

●Proven success in developing and executing innovative omnichannel retail and merchandising strategies that deliver measurable customer impact.

●Strong alignment with a family‑centred culture, embracing transparency, personal service, and authentic connections with colleagues, customers and their pets.

●A warm, authentic leadership style that builds trust, strengthens relationships, and reflects Petstock Groups heritage and ethos.

●An entrepreneurial and agile approach, balancing innovation with operational discipline, and thriving as part of a high‑performing executive team.

If you are ready to play a key role in shaping the future of the Petstock Group, we would love to hear from you

https://petstock.wd105.myworkdayjobs.com/en-US/Petstock/details/Director-of-Retail_JR105650

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies.Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesRetail

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