Customer Success Associate – Product

1 week ago

Sydney, New South Wales, Australia Cache Full time

Job Title: Customer Success Associate – Product

Location: Sydney, Australia (Hybrid)

Team: Product & Responsible Entity

Reports to: Product Manager – Fund Solutions

Company: Cache Group

About Cache

Cache is Australia's leading Investment-as-a-Service company, helping fintechs, corporates and startups launch compliant, scalable investment products without the burden of building and managing infrastructure from scratch. Our platform powers some of the most innovative investment experiences in the country.

We're growing fast and looking for a Customer Success Associate – Product to join our team. This is a fantastic opportunity for someone early in their career who's curious, detail-oriented, and passionate about delivering exceptional client experiences while learning the ins and outs of fintech and product delivery.

About The Role

As our Customer Success Associate – Product, you'll play a key role in supporting our live clients after their investment products have launched. You'll act as the first point of contact for day-to-day operational or platform questions, helping to triage and resolve issues while keeping clients informed and confident.

You'll work closely with our Product Manager to ensure client satisfaction and escalate more complex matters when needed. This is a great stepping stone for someone who's eager to grow into product, implementation or account management roles in fintech.

What You'll Be Doing

  • Be the go-to contact for live clients' day-to-day questions (platform, operations, basic troubleshooting)
  • Investigate and resolve client requests with speed and care, escalating internally where appropriate
  • Liaise with internal teams (tech, operations, compliance) to track and coordinate resolutions
  • Maintain strong communication with clients to ensure they feel supported post-launch
  • Help log, prioritise and follow through on client tickets and queries
  • Support the Product team in documenting processes, tracking issues, and improving post-launch workflows
  • Proactively identify recurring issues and suggest ways to improve the client experience

What We're Looking For
  • 1–2 years of experience in a client-facing or operational role (bonus if in B2B, fintech, financial services, SaaS or similar)
  • Clear communicator with excellent written and verbal skills
  • Strong organisational skills and attention to detail
  • A curious problem-solver who's not afraid to ask questions or investigate issues
  • Comfortable working across multiple platforms and systems (bonus if you've worked with Jira Service Management, Confluence)
  • A team player who's eager to learn and grow
  • Interest in product, fintech or investment platforms is a strong plus

Why Join Cache?
  • Work in a fast-paced, mission-driven fintech solving real problems for Australians
  • Get exposure to product, operations, compliance and tech
  • Learn from a passionate, experienced team in a high-trust, high-autonomy environment
  • Opportunity to grow into more senior roles as we scale

How To Apply

If you're excited about growing your career in fintech, love solving problems, and thrive in a client-first environment, we'd love to hear from you.

Reach out to Sasha Inquimbert - sasha.inquimbert@cacheinvest.com.au with your CV and a short note about why you're interested.
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