Customer Success Associate
1 week ago
Overview Whispli is the most innovative whistleblowing platform on the market.
Since 2015, Whispli has grown to help over 2 million employees in more than 100 countries anonymously and securely communicate with their organizations.
We help our clients to identify and investigate issues thanks to their greatest asset-their employees.Whispli is present in Australia, France and the United States.
We have participated in the Y-Combinator program and have won awards for product excellence as we accelerate development.
The Context Whispli has a proven track record, enjoys a strong reputation and is considered the most efficient platform by its customers.
We now aim to reach more companies globally.Our Customer Success (CS) team is split between Paris and Sydney and is growing globally to serve our existing and new customers.
The Global CS Lead is based in Paris.
The Role We are seeking a Customer Success Associate to join our team.
This role suits someone with 1-3 years' experience; recent graduates with relevant internships or part-time work will be considered.We are looking for a tech-savvy individual with strong relationship-building skills who wants customers to succeed.
You will be part of an international team based in Paris and Sydney and work closely with the global sales and product teams.You will develop relationships with everyone in our firm, give client feedback to Product & Sales, and work with Marketing and Engineering on product development.
You'll build strong ties to our clients and partners as well.If you are a friendly, open and helpful person who loves working across teams, this could be your role.
Whispli has worked remotely since the pandemic years, so you must be a self-starter who can manage your own time and reach out to colleagues for help when needed.You must haveAustralian citizenship or Permanent residency, andbe living in AustraliaWhat you will do:Provide technical and advisory support to clientsEnsure high levels of customer satisfaction through excellent serviceProvide client feedback to Product and Sales teamsCollaborate with Marketing and Engineering on product development during the discovery phase to assess value, usability and feasibility of features based on user interactions with the platformMaintain strong relationships with Whispli's clients and partnersBring in new ideas to delight customersRenew our customer base, acting as the customer's main advocate within WhispliAssist in defining the approach to achieving customers' strategy and goalsYou should have:A thirst for knowledgePassion for customer service and helping people gain lasting outcomesAn interest in working with clients in Technical Support, Customer Success, Account/Project Management, Pre-sales solutions consulting or Business AnalysisFluent English; a second language is a plusEntrepreneurial spirit and flexibility toward dynamic changeTeam player with the ability to build relationships at all levels Why join Whispli?
For the mission: work in a fast-growing start-up with a positive social impactFor the potential: strong product/market fit, great customer references, and substantial market interestFor the daily life: an inclusive and dynamic team, high degree of freedom, and opportunities to learn and grow
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