Reservations Agent

6 days ago

Melbourne, Victoria, Australia Novotel Preston Full time

Novotel Melbourne Preston is building our team with a passionate **Reservations Agent** who is service-orientated, great over the phone mannerism and create genuine connections.

To be successful you will require:

- Similar role in a hotel/accommodation environment preferable
- Experience with Opera PMS (preferred not essential)
- Excellent communication skills and a professional telephone manner
- An enthusiastic approach
- Attention to detail
- Ability to remain calm and effective in high volume work situations

Tasks required include:

- Provide exceptional service and product knowledge of local area and hotel
- Convert reservations enquiries and maximise upsells
- Accurately and efficiently receive and process guest reservations according to hotel procedures
- Work closely with all hotel departments to ensure the best outcome for guest requests
- Handle all calls promptly and professionally.
- Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations

What's in it for you:

- Accommodation discounts from you first day
- 30% off food & beverage
- Career growth opportunities within the property as the brand grows
- Training opportunities to grow your opportunities
- An opportunity to work in a supportive team at the heart of the business

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $23.52 - $32.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Preston, VIC 3072: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Reservation Agent

    2 weeks ago

    Melbourne, Victoria, Australia Novotel Hotels Full time

    OverviewReservation Agent role at Novotel Melbourne Preston in Melbourne, Victoria, Australia.Located in Melbourne's vibrant inner-north, Novotel Melbourne Preston is a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston.With 383 guest rooms, 13 conference...

  • Reservation Agent

    3 weeks ago

    Melbourne, Victoria, Australia Novotel Hotels Full time

    Overview Reservation Agent role at Novotel Melbourne Preston in Melbourne, Victoria, Australia. Located in Melbourne's vibrant inner-north, Novotel Melbourne Preston is a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13...

  • Reservation Agent

    3 weeks ago

    Melbourne, Victoria, Australia Novotel Hotels Full time

    OverviewReservation Agent role at Novotel Melbourne Preston in Melbourne, Victoria, Australia. Located in Melbourne's vibrant inner-north, Novotel Melbourne Preston is a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Job Number** 23093559**Job Category** Reservations**Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and dynamic...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The RoleBased at the award-winning 5-star Pan Pacific Melbourne (located in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.ResponsibilitiesHandle all accommodation bookings and inquiries via phone, email, and internal...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Afterpay Full time

    **Company Description**:At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.**Who we are**A sanctuary of style, Hotel...

  • Reservations Agent

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The RoleBased at the award-winning 5-star Pan Pacific Melbourne (located in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.ResponsibilitiesHandle all accommodation bookings and inquiries via phone, email, and internal...

  • Reservations Agent

    3 weeks ago

    Melbourne, Victoria, Australia Pan Pacific Melbourne Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.The RoleBased at the award winning 5-star Pan Pacific Melbourne (in the heart of South...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Pan Pacific Melbourne Full time $60,000 - $80,000 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.The RoleBased at the award winning 5-star Pan Pacific Melbourne (in the heart of South...

  • Reservations Agent

    3 weeks ago

    Melbourne, Victoria, Australia Pan Pacific Melbourne Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.The RoleBased at the award winning 5-star Pan Pacific Melbourne (in the heart of South...