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Head of Strata Services

1 month ago


Sydney, New South Wales, Australia Strata One Pty Ltd Full time

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This position is a diverse and hands-on role where you can make a real impact with a company at an exciting growth stage.

About the company

At Strata One, our philosophy is that Strata Management is not only about bricks and mortar; it's about people. This is reflected in our commitment to invest in staff development. Having won multiple awards, we credit our success to our ethical and personalised approach. Our mission is to utilise our expertise to create harmonious community living, and we value integrity, commitment, and mutual respect in our team.

About the role

We have a unique and exciting opportunity for a Head of Strata Services. This is a varied and fast-paced role where you will manage a small and supportive team. This role is ideally suited to Senior Strata Managers looking to take the next step in their career; however, candidates with experience managing teams and clients from property, finance, or operational backgrounds will also be considered. You will enjoy this role if you like problem-solving and have a passion for property.

Duties & responsibilities

  • Provide leadership to the Strata Management team by maximising performance through tools, education, and monitoring KPIs (billable hours, client satisfaction, & risk minimisation).
  • Management of key business documentation and projects to mitigate risk and improve efficiencies.
  • Management of a key stakeholder portfolio focusing on capitalisation of billable hours and client satisfaction (includes chairing meetings, completing minutes, agendas & budgets, implementing meeting actions, processing work orders, and other administration).

Skills and experience

  • This role is ideally suited to Senior Strata Managers looking to take the next step in their career. Candidates with experience managing teams in operational and client-facing environments with a background in property, finance, operations, or service-based industries will also be considered.
  • You are customer service focused and thrive leading a team.
  • You have high attention to detail, are highly organised, and demonstrate outstanding communication skills.
  • You possess financial literacy and commercial acumen.
  • You are a problem-solver and find solutions to ensure the right outcomes are delivered.
  • You have negotiation and mediation skills (stakeholder management).
  • You have strong time management and prioritisation skills.
  • Property, finance, operations, or service industry backgrounds are ideally suited.
  • This is a full-time, permanent role based in Narrabeen or Parramatta, with flexibility as needed, primarily in-office.
  • Earn a competitive salary package with potential for growth and advancement.
  • Play a key role as part of an exciting growth-stage team.
  • Work within a positive, collaborative, inclusive, and respectful team culture, in a company that values and invests in its people.
  • Be part of a company passionate about their work and making a difference in clients' lives.
  • Enjoy regular team events, promotion, and career progression opportunities.
  • Engage in diversity and exciting business growth initiatives — you will never be bored

This role is a full-time permanent position located in our Narrabeen or Parramatta office.

To express your interest, 'apply now' via SEEK with your resume and cover letter attached. Alternatively, call Phoebe on 0409 393 640 for a confidential discussion.

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Your application will include the following questions:

  • How many years' experience do you have as a Licensee?
  • Which statement best describes your right to work in Australia?
  • How many years' experience do you have in the real estate industry?
  • Do you hold a current Real Estate Agent's license?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have a current Australian driver's license?

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