Accounts Receivable Representative II

2 weeks ago

Cleveland, Queensland, Australia AmTrust Financial Services, Inc. Full time

Accounts Receivable Representative II at AmTrust Financial Services, Inc.

Overview

Are you intrigued by exploring the ways that insurance can help business' flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners' abilities to manage their insurance needs as they've come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we're committed to helping employees explore their potential.

Description

The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions.

Responsibilities

  • Master product expertise to deliver on customer asks
  • Drive inclusive team culture and success
  • Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes
  • Manage inbound and outbound communication promptly
  • Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
  • Meet personal/team qualitative and quantitative targets
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Responsible for effective oral communication on inbound and outbound calls
  • Subject to change at any point

Qualifications

  • 2-3 years of experience in a payment receivable role
  • Excellent attention to detail, accuracy, and communication
  • Time management skills
  • Able to effectively tailor communication and style to differing audiences
  • Resourcefulness and flexibility
  • Able to self-manage and work independently in a dynamic, constantly changing environment

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

EEO and company culture

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. Diversity is a business imperative, enabling us to attract, retain and develop the best talent. We see diversity as more than just policies and practices; it is an integral part of who we are as a company, how we operate and how we see our future.

Job details

  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Accounting/Auditing and Finance
  • Industries: Insurance

Location and related roles

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