Senior Account Manager

Overview

Join to apply for the Senior Account Manager role at Meltwater.

Meet with the team. The Customer Success team is a critical component to our revenue growth and culture at Meltwater. Every member embodies our core values, drives value by building deep customer relationships, delivering obvious impact, and expanding customer accounts across our breadth of products.

What We're Looking For

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you will nurture existing client relationships and maximize their potential.

Meltwater offers opportunities for personal and professional advancement in a collaborative environment with mentorship and inclusive leadership practices. Join our diverse team that values individual contributions and helps you realize your full potential.

What You'll Do

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Drive sustainable, long-term growth while overseeing renewals, with support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies to optimize retention and stimulate growth.
• Identify and pursue expansion opportunities within accounts (upselling and cross-selling).
• Collaborate with the Customer Success team to drive ongoing engagement and utilization of Meltwater solutions.
• Partner with Renewals Representatives to ensure robust account retention and negotiate pricing where needed.
• Cultivate relationships with key stakeholders within assigned accounts to drive engagement and satisfaction.
• Monitor customer usage patterns to inform renewal and product expansion strategies.
• Implement proactive sales processes to counter competitive threats during renewal negotiations.

What You'll Bring

• A Bachelor's degree or higher preferred.
• 4–6 years in account management with a track record in growth and renewals within software or SaaS.
• Strong strategic thinking and execution, focused on retention and growth.
• Ability to develop effective account plans aligned with customer goals.
• Proactive approach to identifying and driving expansion opportunities.
• Refined communication and collaboration with Client Success and Renewals teams.
• Results-oriented with a focus on growth targets and customer satisfaction.
• Excellent written and verbal communication in English.
• Willingness to work in a hybrid environment; in-office 3 days a week.
• Ability to legally work in the country of hire.

What We Offer

• Flexible paid time off options for work-life balance.
• Gym & wellness allowance through ClassPass.
• Community Outreach Days as paid days off based on tenure.
• Car Lease Benefit (novated leasing) with Autopia.
• Employee assistance programs covering mental health, legal, financial, wellness, and broader support.
• Complimentary CalmApp subscription for you and your loved ones.
• Hybrid work environment with balanced schedule.
• Family leave program that grows with tenure.
• Ongoing professional development opportunities.

Where You'll Work

Melbourne

Our Story

The sky is the limit at Meltwater. Our technology empowers customers to analyze vast data daily to inform better business decisions. Our culture emphasizes inclusion, innovation, and celebrating successes, with 2,300+ employees across 50 locations in 25 countries.

We love working here, and we think you will too.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics.

Meltwater does not tolerate discrimination or harassment and encourages applicants of all backgrounds to apply.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Information Services and IT Services and IT Consulting

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