Principal Application

Clerk Grade: 11/12
Salary Range: $149,739 - $173,174 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Friday, 12th September 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Key Responsibilities

• Own and evolvethe Application Portfolio Model (APM), ensuring every application is catalogued, governed, and aligned with enterprise architecture principles.
• Lead strategic assessmentsof new business applications to prevent duplication and promote scalable, sustainable solutions.
• Develop and implementframeworks, standards, and best practices for enterprise application and data governance.
• Provide technical oversightand architectural leadership across application and data domains.
• Design and governlogical and physical data models that align with business goals.
• Create reference architecturesand integration patterns that support a sustainable and agile technology environment.
• Scan the horizonfor emerging technologies and trends to inform executive decision-making and future-proof our architecture.

About You

You're a strategic and solutions-focused architect who thrives on simplifying complexity and driving enterprise-wide impact. You are passionate about applications and building systems that work smarter, not harder.

• Proven experience in ICT enterprise application architecture and data governance.
• Strong understanding ofenterprise architecture principles, standards and patterns.
• Demonstrated ability toengage stakeholders, influence decisions, and align technology with business outcomes.
• A proactive mindset with a passion forcontinuous improvement.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date:Friday, 12th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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