Product Manager

About the Role

We're looking for a Product Manager with strong e-commerce experience to lead our ticketing and checkout journey—both online and in-venue. You'll drive revenue impact by optimizing conversion funnels, enabling frictionless guest transactions, and launching high-performing product features.

Reporting to the Director of Product, you'll lead a cross-functional squad to solve customer problems using insights, testing, and continuous iteration. If you've shipped e-commerce, checkout, or POS flows at scale, this is your chance to have a global impact.

This role offers a hybrid work approach, with an office in South Melbourne.

What You'll Do

• Own and optimize the end-to-end ticketing checkout experience.
• Drive A/B tests and experiments to improve conversion and reduce drop-off.
• Use qualitative and quantitative data to shape strategy and prioritization.
• Partner with Design and Engineering to deliver intuitive, scalable solutions.
• Collaborate with stakeholders across growth, marketing, and operations.
• Balance diverse customer needs to deliver measurable outcomes.
• Define clear OKRs and track product performance.
• Communicate progress, priorities, and outcomes to internal and external teams.

About You

• Proven experience in e-commerce, POS, ticketing, or marketplaces.
• Deep understanding of checkout flows, payment processing, and funnels.
• Familiarity with Stripe, Adyen, Braintree, or similar platforms.
• Strong data literacy—comfortable with KPIs, funnel analytics, and A/B testing.
• Customer-obsessed with strong product instincts and communication skills.
• Ability to thrive in fast-paced, ambiguous environments.
• Experience influencing without authority and aligning cross-functional teams.

What You Can Expect

• Initial call with our Talent Acquisition Manager
  

  You'll have an initial call to discuss your experience, salary expectations, and any questions you might have.

• Interview with our Director of Product
  

  You'll meet with the Director of Product to learn more about the role, ROLLER's product vision, and the role's challenges and opportunities.

• Meet with Squad Members
  

  Meet the team you'd be working with, hear about their projects, ask questions, and share your experience and working style.

• Presentation Session
  

  You'll be invited to present to the team, outlining your approach to product management and how you solve customer problems, work with cross-functional teams, and drive outcomes.

• Meet with our Chief Product & Tech Officer
  

  Learn about the broader product and tech vision at ROLLER and how this role contributes to our strategic direction.

• Offer
  

  If the fit is right and references are okay, you'll receive an offer to join.

Benefits

• 4 ROLLER Recharge days per year when quarterly goals are met.
• Engage in our Vibe Tribe events, fundraising and cause-related campaigns.
• Employee Assistance Program with coaching and wellbeing resources.
• 16 weeks paid parental leave for primary carers and 4 weeks for secondary carers.
• Individual learning and development budget plus genuine career growth opportunities as we expand.

Equal Opportunity and Diversity

ROLLER is an equal opportunity employer. We do not discriminate on the basis of protected attributes. We collect voluntary demographic information to help ensure fair hiring practices and to improve our processes.

Voluntary Self-Identification

Voluntary self-identification of disability information is requested for regulatory reporting and to measure our hiring efforts. The information is confidential and will not be used in hiring decisions.

OMB Control Number 1250-0005; Expires 04/30/2026. Public burden statement: This survey should take about 5 minutes to complete.

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