Customer Service Specialist

About our Organisation Established in 1948, the Detmold Group is a proudly South Australian owned international business, employing 3,000 people across 22 countries. Specialising in paper and board packaging solutions, the Group maintains a focus on delivering sustainable growth through a strategy of expansion into existing and emerging markets nationally and worldwide. We are a business that is proud of our Brand, our People, and our Products. About our Opportunity We're looking for people who enjoy going the extra mile for our customers and have good administrative skills and high attention to detail to join our Detpak team, based in Adelaide, South Australia. Detpak is the dynamic sales and marketing arm of the Detmold Group, created to specifically service the packaging needs of the food service industry. In addition to working with and supplying some of Australia's biggest take-away food brands, we also service customer groups including upmarket coffee roasters and cafes, bakeries and our vast distribution base. This role works closely with our customers, our Detpak sales teams and internal key stakeholders to ensure excellence in delivery of administration and customer service aligned to business priorities and objectives. Your key responsibilities will include: * Data Entry and administration of customer enquiries and orders in a timely and consistent manner * Arranging dispatch of products and/or product information to existing or potential customers * Developing and maintaining close contact with customers over the phone to promote our products & services and answering customer questions * Building a positive image of the Company to our customers through your interactions with them * Ensuring customers are informed on the status of their orders and upcoming deliveries * Proactively addressing customer concerns and requests and identifying solutions * Assisting the sales team to manage administrative tasks, enabling them to maximise time spent customer facing * Using our Customer Relationship Management System (CRM) to aid our sales processes About You Ideally you will have previous experience in a similar role delivering excellence in administration support with a focus on customer service in a fast-paced environment. Your calm approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success and in particular, you will demonstrate: * A high-level of attention to detail * A passion for customer service * An excellent phone manner and the ability to build rapport quickly * Excellent written communication skills * Ability to think on your feet and offer alternative solutions to meet customer needs * Resilience and ability to manage to tight timeframes * Prioritisation/time management and organisational skills * Problem solving ability * Ability to use the MS Office suite of products * Exceptional data entry skills * A desire and ability to work effectively in a team This role provides the rare opportunity to join a South Australian owned global business that offers a supportive team environment with genuine development and career-growth opportunities. What's In It for You? * Recognised Employer of Choice by the Australian Business Awards (ABA) * A flexible working environment – we acknowledge the mutual benefit of flexible working arrangements * Market competitive remuneration reviewed regularly * A commitment to your ongoing professional development through training and career-growth opportunities * A Company that is committed to corporate social responsibility – through supporting local communities and charities, and our commitment to sustainable and ethical sourcing * A holistic and comprehensive health and wellbeing program so our people feel supported to be at their best * Other benefits include: An active social club, Free Flu Vaccinations, Free onsite Parking and Regular Celebrations of Success To learn more about our organisation, please visit our website at www.detmoldgroup.com http://www.detmoldgroup.com/ Confidential telephone enquiries are welcome to Nikita Bheem on 0426 414 982 or via email: nikita.bheem@detmoldgroup.com http://nikita.bheem@detmoldgroup.com/ The Detmold Group has been tirelessly working to keep its employees, customers, and communities safe during the COVID-19 pandemic. This is in line with Detmold Group's commitment to our people, customers and communities being "100% safe". Therefore, Detmold requires all new employees to be fully vaccinated and require appropriate evidence to be provided of vaccination confirmation or of government approved exemption. Therefore, please consider this requirement when submitting your application.

Detpak is a member of the Detmold Group, a leading manufacturer of paper and board packaging. Detpak is the sales and marketing arm focused on disposable packaging for the foodservice industry including coffee roasters, café chains, bakeries, supermarkets, catering companies, fast food and quick-service restaurants.

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