Customer Service Consultant

2 weeks ago


Adelaide, South Australia Rentokil Pest Control South Africa Full time

Job Summary

We have an excellent opportunity for a Customer Service Consultant to join our team on a 12-month contract basis.

Key Responsibilities
  • Provide phone and email customer service, sales and support to domestic customers.
  • Proactively make outbound calls to promote our products and services.
  • Resolve customer queries quickly and accurately.
  • Schedule appointments for residential customers.
  • Convert incoming enquiries into sales opportunities.
  • Liaise with fellow colleagues.
  • Meet call and internal sales targets.
  • Maintain our databases by ensuring customer records and details are up to date while ensuring compliance.
Requirements
  • Experience working in customer service or call centre environments (essential).
  • Demonstrated experience in phone sales and converting enquiries into sales.
  • Capable of working with multiple database systems and email programs.
  • Proficient in verbal and electronic communication.
  • Able to work calmly under pressure while multi-tasking.
  • Proven problem-solving skills.
  • Ability to focus on delivering a 'wow' experience to customers.
  • Ability to work in a team environment to support fellow colleagues.
  • Professional, reliable and punctual.
About Us

Rentokil Initial is a global expert in pest, hygiene and indoor plant care. Our people are driven by a passion to help protect people, enhance lives and preserve our planet every day. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.



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