Customer Service Consultant
2 weeks ago
Job Summary
We have an excellent opportunity for a Customer Service Consultant to join our team on a 12-month contract basis.
Key Responsibilities- Provide phone and email customer service, sales and support to domestic customers.
- Proactively make outbound calls to promote our products and services.
- Resolve customer queries quickly and accurately.
- Schedule appointments for residential customers.
- Convert incoming enquiries into sales opportunities.
- Liaise with fellow colleagues.
- Meet call and internal sales targets.
- Maintain our databases by ensuring customer records and details are up to date while ensuring compliance.
- Experience working in customer service or call centre environments (essential).
- Demonstrated experience in phone sales and converting enquiries into sales.
- Capable of working with multiple database systems and email programs.
- Proficient in verbal and electronic communication.
- Able to work calmly under pressure while multi-tasking.
- Proven problem-solving skills.
- Ability to focus on delivering a 'wow' experience to customers.
- Ability to work in a team environment to support fellow colleagues.
- Professional, reliable and punctual.
Rentokil Initial is a global expert in pest, hygiene and indoor plant care. Our people are driven by a passion to help protect people, enhance lives and preserve our planet every day. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.
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